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Abstract:We consider the single-server constant retrial queue with a Poisson arrival process and exponential service and retrial times. This system has not waiting space, so the customers that find the server busy are forced to abandon the system, but they can leave their contact details. Hence, after a service completion, the server seeks for a customer among those that have unsuccessfully applied for service but left their contact details, at a constant retrial rate. We assume that the arriving customers that find the server busy decide whether to leave their contact details or to balk based on a natural reward-cost structure, which incorporates their desire for service as well as their unwillingness to wait. We examine the customers' behavior, and we identify the Nash equilibrium joining strategies. We also study the corresponding social and profit maximization problems. We consider separately the observable case where the customers get informed about the number of customers waiting for service and the unobservable case where they do not receive this information. Several extensions of the model are also discussed.

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We consider the single server Markovian queue and we assume that arriving customers decide whether to enter the system or balk based on a natural rewardcost structure, which incorporates their desire for service as well as their unwillingness to wait.We suppose that the waiting space of the system is partitioned in compartments of fixed capacity for a customers. Before making his decision, a customer may or may not know the compartment in which he will enter and/or the position within the compartment in which he will enter. Thus, denoting by n the number of customers found by an arriving customer, he may or may not know n/a + 1 and/or (n mod a) + 1.We examine customers' behavior under the various levels of information regarding the system state and we identify equilibrium threshold strategies. We also study the corresponding social and profit maximization problems.

In a two node tandem network, customers decide to join or balk by maximizing a given profit function whose costs are proportional to the sojourn time they spend at each queue. Assuming that their choices are taken without knowing the complete state of the system, we show that a pure threshold equilibrium policy exists. In particular we analyze the case when the partial information consists in informing the arrival customers of the total number of users in the network.