No abstract

Internet banking is gaining momentum over conventional banking especially since everyone now has a smart phone through which e-banking facilities are easily accessible. Banks gain a competitive advantage by providing greater quality of services which increases customer satisfaction. An array of services including account opening, fund transfer, payments of bills, recharging phones, balance inquiry, etc. can now be done at a quicker pace and more conveniently through e-banking or electronic banking. NEFT, RTGS, SWIT and M-wallets are the other e-payment facilities provided by banks. This paper aims to identify the reasons for adopting epayment facilities and the customer satisfaction level with respect to them. The main reason for customers adopting these facilities is due to its characteristic of instant payment facility followed by the convenience and time-saving aspect, the 24/7 availabilities of these services, lower risk regarding loss and theft and finally minimum service charges.

Soft robotics using Pneumatic Network actuators (Pneu-Net) is a developing field that has a promising future for variety of applications involving delicate operations such as biomedical assistance. The interaction between geometry and the performance of the actuator is an important topic which has been studied by many researchers in this field. However, there is a lack of investigation on the relationship between gripping capability and geometrical parameters of soft actuators. Especially, there is a need to shed more light on the effects of wall thicknesses on the gripping force developed. In the present study, a semi-cylindrical chambered PneuNet soft actuator is numerically investigated to evaluate the effects of pressure and wall thickness variations on its performance characteristics. The results revealed that increasing the restraining layer thickness (RLT) aids the bending capability of the actuator whereas increasing the chamber wall thickness reduces it. Therefore, maximum bending of the actuator is achieved at the combinations of minimum wall thickness and maximum RLT. At these geometrical configurations of maximum bending, the deformation-pressure relationships followed a sigmoidal function and tended towards linearity with increasing wall thickness and decreasing RLT. The gripping force showed an exponential increase with increasing working pressures and wall thicknesses. The maximum gripping force increased cubically with increasing wall thicknesses at their respective maximum working pressures, which was modeled using a polynomial regression model (R 2 =99.79%).