This paper reviews the literature on communication in organizations most relevant to the study of leadership. Although leadership communication research has a history of significant overlap with leadership psychology, the value commitments of a communicative orientation now find expression in a large body of extant literature that this paper reviews. These value commitments, which cross several theoretical paradigms, serve as the organizing framework for this paper. The paper concludes with a research agenda for future leadership communication research.
Teams that span multiple geographic, temporal, and cultural boundaries have become prevalent in many industries and sectors. Researchers from multiple disciplines have begun to examine these multinational, multicultural (MNMC) distributed teams. The purpose of this article is to provide a review and critique of existing research in this area. To this end, the authors examine the ways scholars have conceptualized culture in this research, discuss the role that distribution is found to play in these teams, and provide a research agenda. The authors argue that scholars should continue to complicate their views of culture and embrace nuanced views of distribution to reflect the complexities of MNMC distributed team characteristics and processes.
In the currently strong U.S. economy, voluntary turnover continues to affect organizations and individuals in important ways. This study examines two sets of contributors to turnover intent that have not received much attention in the organizational communication literature: various indicators of communication and multiple targets of identification. A modified version of the International Communication Association Communication Audit survey and interviews were used to collect data at a state government agency. Results indicate that among the communication variables, supervisor and coworker relationships have the strongest association with intent to leave. The findings also reveal a rather complex relationship between three different types of identification (with division, agency, and state government) and intent to leave.
Business incubators strive to develop robust business and social networks to bring value to their resident companies in the form of intellectual and material resources. Yet, information about what motivates resident companies to participate in networking activities and the obstacles they face in trying to build effective networks is limited. This study employs a communication perspective to examine the process of incubation in an award-winning university business incubator. Using a combination of network analysis and in-depth interviews, the case study reveals the nature of communication in the internal network of 18 resident companies and the incubator administrators. Despite being on the cutting edge of innovations in technology use, study findings reveal face-to-face interaction in the incubator is predominant. The physical proximity of resident companies at the incubator influences who they talk to the most, suggesting incubator site design is important in creating an entrepreneurial environment. The case study also indicates resident company motivations for networking include a strong desire for social support to help manage stress, security of membership in an in-group, and increased access to material or information resources. The primary obstacles residents face to participating in networking and building relationships with each other include extreme time limitations during the early start-up phase, lack of ongoing information about other residents, and lack of trust related to keeping information about innovations and funding sources secure. Implications of these findings and recommendations for incubator managers for building successful and sustainable communication networks conclude the article.
Variations in patient-centered care (PCC) models and approaches contribute to ambiguity in how PCC is understood and defined, especially with regard to meeting the needs of diverse patient populations. One of the biggest challenges of putting PCC into practice is knowing what elements are the most important to patients. This qualitative study privileges patients' voices and adds a cultural dimension to existing health communication research on PCC through an empirical investigation of 48 Hispanic prenatal care patients' understandings and expectations of PCC. Semistructured interviews with 48 patients revealed five key themes in order of frequency: (a) una relación amable (a friendly relationship), (b) la atencion médica efectiva (effective medical care), (c) Español hablado (the Spanish language spoken), (d) comprensión de la información (understanding of information), and (e) eliminación del racismo (elimination of racism). The themes reflected several different assumptions and expectations with regard to PCC as compared to those espoused in many of the existing models and frameworks, such as the extent to which friendly interpersonal behaviors (e.g., smiling, making eye contact, displaying patience, and engaging in formal greetings, introductions, and farewells) were critical to patient satisfaction with the health care experience. Not only did patients feel better understood, but accompanied by friendly behaviors, information was viewed as more believable and accurate, and thus more patient-centered. The findings suggest that implementing culturally sensitive PCC approaches to caring for Hispanic prenatal care patients can include training health care staff on the importance of displaying friendly communicative behaviors such as smiling.
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