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Higher utilization of F-FDG-PET may be appropriate among patients referred for a number of indications including: initial staging, particularly among those with higher-stage disease; suspected recurrence on conventional imaging among patients with lower-stage disease; and suspected recurrence more than 2 years after diagnosis. Further research is needed to verify these findings.

Our paediatric rheumatology clinic has experienced inefficient patient flow. Our aim was to reduce mean wait time and minimise variation for patients. Baseline data showed that most waiting occurs after a patient has been roomed, while waiting for the physician. Wait time was not associated with a patient’s age, time of day, day of the week or individual physician. We implemented a checkout sheet and staggered start times. After a series of plan–do–study–act cycles, we observed an initial 26% reduction in the variation of wait time and a final 17% reduction in the mean wait time. There was no impact on patient–physician contact time. Overall, we demonstrate how process improvement methodology and tools were used to reduce patient wait time in our clinic, adding to the body of literature on process improvement in an ambulatory setting.