The number of houses in multiple occupation (HMOs) in the UK has increased significantly in recent years, with the sector disproportionately housing vulnerable tenants. Government responses to the growth in HMOs has focused increasingly on landlord enforcement and planning controls, with limited attention on the needs of vulnerable residents. Drawing on new research with HMO tenants with multiple and complex needs (MCN), attendance at HMO working groups and consultations with stakeholders, this article argues that, whilst landlord enforcement and regulation are necessary, it is important to balance this approach with appropriate support for tenants with MCN. Whilst living in an HMO can exacerbate personal challenges, the research shows that positive outcomes are possible when tenants with MCN are supported to address their needs. At a time when the number of HMOs is continuing to increase, it is important to explore the significant role of support provided to tenants with MCN.

Purpose The purpose of study is to explore how structural problems within housing supply and the marketisation of housing for the poorest and most vulnerable households affect households and can lead to negative outcomes for some households. The research highlights the experiences of out of area (OOA) households that can be below the radar in debates regarding housing crisis. Design/methodology/approach The research features a case study approach focusing on the experiences of a single household, which is supplemented with an interview with the household’s local authority housing manager. Additionally, freedom of information data is used to analyse the local authority placing the household OOA. The case study is transferable and the additional evidence validates the household’s experiences. Findings The research finds that OOA housing can be disruptive for households and negatively affect well-being as well as facilitate social cleansing. The case study, while examining the lived experience of OOA housing, also recognises structural causes of the housing crisis within neoliberal housing policy. Furthermore, the case study recognises the positions of local authorities placing households OOA and receiving these households. Originality/value The research is original in using a case study to explore OOA housing. OOA housing is an under-researched area where households are not homeless but are housed in a manner detrimental to their well-being. The case study brings together interviews and freedom of information data to highlight findings currently missing in housing research.

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