The electronic method of payments such as cash, debit, or credit as the new method of mobile payment, which is a paradigm shift in the pattern payment. Mobile payment is increasingly an essential electronic service in the banking sector, which also plays a competitive advantage among banks. Although mobile payment has gradually been accepted in Saudi Arabia, limited research has been conducted to explore the barriers to accepting mobile payment among Saudi nationals. This study examined the factors of mobile payment acceptance among Saudis. An online survey was conducted among 414 respondents. The study has succeeded in identifying Ease of Use, Utility, Security, and Awareness as the factors that could result in accepting mobile payment options. It is also found that male respondents have better mobile acceptance than females. A few suggestions to enhance mobile acceptance among the Saudi population are also provided. It is anticipated that the present study will act as a trigger for further studies in this noteworthy area.

PurposeService quality (SQ) has become an essential and indispensable component in healthcare and many other industries. SQ can deliver guaranteed stakeholder value and consequent consumer delight in the healthcare sector. The purpose of this study is to identify the relationships of various SERVQUAL elements with respect to the SQ of surgical instrument suppliers among surgeons.Design/methodology/approachData were collected from a sample of 112 surgeons working in the USA using the “snowball sampling” technique. A few standardised questionnaires, including SERQUAL, were used to collect the data. R-programming was used to perform structural equation modelling (SEM) analysis on the collected data.FindingsThe research study identified that service delivery factors and the SQ of surgical instruments contribute significantly towards medical practitioner sensitivity in the US healthcare industry. Word of mouth (WOM) did not have any significant impact on the medical practitioners' sensitivity.Originality/valueA review of related literature revealed that studies that examine the surgeon's perspectives of SQ are scarce. Thus, the present study is directed towards this gap in literature. The findings of the study are significant in nature and have made a substantial contribution to management literature.