Purpose: This study examines the effect of changes in the daily lives of cosmetic consumers resulting from COVID-19 on behavioral intention according to consumption value and analyzes the relationship among consumption value, purchase satisfaction, and repurchase intention of cosmetic consumers.Methods: In this study, a collected questionnaire was statistically processed to verify the established hypothesis, and through the data coding process, empirical analysis was performed using the SPSS (Statistical Package for Social Science) 22.0 program and Amos 21.0.Results: As a result of examining the effect of cosmetic shopping value on satisfaction and expected regret, based on the independent variable, rare consumption value (CR=5.199), hedonistic consumption value (CR=6.974), and functional consumption value (CR=4.214) on satisfaction, ethical consumption value (CR=15.628) and functional consumption value (CR=2.798) were found to affect the expected regret (p<0.01). As a result of the hypothesis testing, the most influential section was the effect of satisfaction on repurchase (C.R.=27.117).Conclusion: This study analyzed the data of 1,059 people and confirmed the effect of the change in consumption value on consumer satisfaction as the center of consumption shifts rapidly from offline to online due to the influence of the untact era. It is thought that this understanding would be helpful in establishing effective strategic technology.
Purpose: This study aims to analyze the impact of online cosmetics information, brand trust, and continuous purchasing behavior through in-depth research between brands, including purchase intentions and changes in perception of online shopping for cosmetics brands.Methods: A total of 1,300 surveys were distributed online in the last six months, excluding unfaithful respondents and missing values, and statistical processing was conducted using the IBM Statistical Package for the Social Science (SPSS) 22.0 and Amos 21.0.Results: This study analyzed the relationship between eight variables of reliability, positive emotion, negative emotion, purchase credibility, purchase intent, brand attitude, brand information, and information credibility. The results indicated that the higher the positive emotion, the higher the brand information, purchase intention, information reliability, purchase reliability, and brand attitude. Findings also suggested that the higher the negative emotion, the lower the intention of purchase, information reliability, purchase reliability, and brand attitude. The most influential factor of negative emotion was information reliability. The results of the reliability analysis demonstrated that higher reliability increased brand information, purchase intention, information reliability, purchase reliability, and brand attitude; reliability had the greatest impact on information reliability.Conclusion: When providing online cosmetics brand information, marketers need to strategize regarding brand advertising considering the online and mobile environment and user characteristics, actively proposing and managing contents and advertising that can effectively deliver the main ingredients and effects of non-advertising brand products and continuously provide objective and reliable cosmetics brand information.
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