The most important property-management skills for management trainees to learn involve knowing how to work with people, rather than technical matters. In a survey, 107 hotel managers rated the importance of 18 property-management competencies for management trainees. The 18 competencies were drawn by an expert panel from a comprehensive list of 72 possible competencies. The most important of the 18 were interacting smoothly with a wide variety of people and operating effectively under pressure. Technical matters such as knowledge of energy audits, fire safety, and building design were rated as having only moderate importance.

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