The service quality is always the main factor for organization which focuses on the customer satisfaction to enhance their business and their performance. In order to have the great quality, they depend on their human resources. They need human resources who perform well. The employee who shows strong Organizational Citizenship Behavior believed can be performs better. That is why it is important for the organization to create employee with the strong OCB. OCB influenced by various factors. Job satisfaction and organization commitment are two important factors among them, which can predict the OCB. Organization should maintain the level of their employee's satisfaction and commitment in order to develop the strong OCB. The research analyzed the effect of the job satisfaction and organization commitment on OCB at the PLN Distribution Office for Wet Java and Banten. Research conducted towards 100participants using the multiple regression and descriptive analysis method.Through the analysis we found that job satisfaction and organization commitment has significance relation toward OCB (0.516). This finding is in line with previous research which promotes positive relation between these variables, eventhough only a mild percentage (0.266).The organization should place detail attention when applying the treatment. We suggest that the both job satisfaction and organization commitment should apply simultaneously in order to get better result. Further research needed to identify others factor which might be important to enhance the OCB. AbstrakLayanan yang optimal merupakan salah satu kunci keunggulan bersaing. Peran sumberdaya manusia dalam membangun layanan yang unggul sangat penting. Organisasi dirasa perlu untuk membangun dan memiliki sumberdaya manusia yang handal. Di samping kinerja berdasarkan pekerjaan utamanya, karyawan juga diharapkan untuk menunjukkan perilaku positif yang mendukung pencapaian kinerja perusahaan. Karyawan yang memiliki tingkat kewarganegaraan organisasional tinggi biasanya memiliki kinerja formal yang tinggi juga. Hal ini menegaskan pentingnya organisasi membangun semangat kewarganegaraan rganisasional (OCB). Pengembangan perilaku OCB dipengaruhi oleh berbagai faktor, diantaranya kepuasan kerja dan komitmen organisasi. Organisasi perlu membangun kepuasan kerja dan komitmen organisasi karyawan untuk mengembangkan karyawan dengan tingkat OCB yang tinggi. Penelitian ini menganalisis pengaruh kepuasan kerja dan komitmen organisasi terhadap OCB pada karyawan PLN Kantor Distribusi Jawa Barat dan Banten. Penelitian ini menggunakan sampel sebanyak 100responden dan analisisnya menggunakan teknik regresi berganda dan deskriptif analitis. Hasil riset ini menujukkan bahwa kepuasan kerja dan komitmen organisasi secara simultan memiliki pengaruh positif terhadap OCB (0.516). temuan ini sejalan dengan riset terdahulu yang juga menyatakan adanya hubungan pengaruh positif di antara variabel yang digunakan. Hanya saja besarnya pengaruh dari hasil riset ini hanya sebesar (0.266).berdasarkan temuan ters...

Every organization needs to focus on the employee performance if they want to thrive in the business. There are many factors which affect the employee performances. Leadership believes to be the crucial factors which can affect the employee performance. The organization will ensure they develop good leaders to support the employee to get results. This research will analyze the relation between the leadership and employee performance at the PLN West Java and Banten Office. We used 27 respondents which represent total employee in the Human Resources Department. The selection of the respondents based on the fact we had close relation with all the employees at the human resources department. This relation will add our analysis with the depth interactive interview. We use simple regression and descriptive analysis to analyze the effect of the leadership towards the performance. We hope the research will benefit the field of human resources especially in the discussion about leadership and performance. The research underlining the importance of the leader's role in order to drive the employee performance. If leader can show the attitude and behavior which accordance to the employee needs, then the good relations will emerge and it will influence the performance.