There is a growing interest found in the study of workplace engagement and it has become a buzzword in the recent years. It is considered HRM's new best friend which is characterized by vigor, dedication, and absorption. However, its paucity results in job burnout which is characterized by exhaustion, depersonalization and a diminished sense of professional accomplishment. Job burnout usually takes place due to erosion of engagement. Moreover, if the burnout issue remains unaddressed, it will ultimately lead the employees to quit and will make creating a congenial working environment an even bigger a challenge for today's managers. The objectives of this study are manifold: to find factorial validity of the original 17-item Utrecht Work Engagement Scale (UWES), 22-item Maslach Burnout Inventory (MBI), and 3-item Turnover Intention Scale by using Confirmatory Factor Analysis (CFA), to check the scores of respective sub-scales for good internal consistency, to test the proposed model through Path Analysis, and finally to establish validity and reliability of the constructs: workplace engagement, job burnout, and turnover intention in the context of Pakistan. For this study, cross-sectional data have been collected through convenience sampling from employees working in Karachi-based service oriented organizations. A Survey with 150 respondents was conducted and after data screening, 138 responses were found usable for analysis. The novel finding of this study was that more absorbed employees in their jobs do not face any kind of burnout syndrome in Pakistani context.

Based on SERVQUAL Model, customer loyalty framework, and relationship commitment model, this meta-analysis examines the effect of these well-defined models on customer retention. The study validates the impact of the given welldeveloped models and helps to develop strategies for enhancing and developing customer retention. The study utilized exploratory factor analysis, confirmatory factor analysis, and structural equation modeling to analyze customer retention outcome model. It was found that all three chosen models were found to have a significant impact on customer retention in telecom sector of Pakistan. The study helps in devising strategies for increasing and improving service satisfaction, customer loyalty and customer trust towards an increase in customer retention. The contribution of this study is the construction of the structural path and measurement models of customer retention practices and provides operational competitive outcomes that could facilitate future research on customer retention in service industry.

The goal of the study is to evaluate how employee morale has been impacted by mergers in Karachi's banking sector. An organization must have good morale to be successful. Regardless of the size or sector of the company, high morale will boost output, job satisfaction, and absenteeism. A descriptive research design was used in the study to collect data from the targeted banks. The goal of the study is to evaluate how employee morale has been impacted by mergers in Karachi's banking sector. This is a quantitative analysis paper. The data for the paper was obtained from primary sources, such as questionnaires. To assess the impact of the data, statistical software SPSS was used. There were two variables dependent (Employee Morale) and independent variables (Job Satisfaction, Absenteeism and Employee Confidence). The study's participants were banks. The findings indicated that there was a substantial relationship between the variables, and the analysis employed Pearson correlation and Cronbach Alpha for each questionnaire. To see the individual effects of the sample, the frequency distribution was used. Topics related to this were also researched in specific literature. The last portion of this paper is the recommendation and conclusion.