No abstract

Failure mode and effects analysis (FMEA) is a risk assessment method that effectively diagnoses a product’s potential failure modes. It is based on expert experience and investigation to determine the potential failure modes of the system or product to develop improvement strategies to reduce the risk of failures. However, the traditional FMEA has many shortcomings that were proposed by many studies. This study proposes a hybrid FMEA and multi-attribute decision-making (MADM) model to establish an evaluation framework, combining the rough best worst method (R-BWM) and rough technique for order preference by similarity to an ideal solution technique (R-TOPSIS) to determine the improvement order of failure modes. In addition, this study adds the concept of aspiration level to R-TOPSIS technology (called R-TOPSIS-AL), which not only optimizes the reliability of the TOPSIS calculation program, but also obtains more potential information. This study then demonstrates the effectiveness and robustness of the proposed model through a multinational audio equipment manufacturing company. The results show that the proposed model can overcome many shortcomings of traditional FMEA, and effectively assist decision-makers and research and development (R&D) departments in improving the reliability of products.