Context: DevOps is considered important in the ability to frequently and reliably update a system in operational state. DevOps presumes cross-functional collaboration and automation between software development and operations. DevOps adoption and implementation in companies is non-trivial due to required changes in technical, organisational and cultural aspects. Objectives: This exploratory study presents detailed descriptions of how DevOps is implemented in practice. The context of our empirical investigation is web application and service development in small and medium sized companies. Method: A multiple-case study was conducted in five different development contexts with successful DevOps implementations since its benefits, such as quick releases and minimum deployment errors, were achieved. Data was mainly collected through interviews with 26 practitioners and observations made at the companies. Data was analysed by first coding each case individually using a set of predefined themes and thereafter perform a cross-case synthesis. Results: Our analysis yielded some of the following results: (i) software development team attaining ownership and responsibility to deploy software changes in production is crucial in DevOps. (ii) toolchain usage and support in deployment pipeline activities accelerates the delivery of software changes, bug fixes and handling of production incidents. (ii) the delivery speed to production is affected by context factors, such as manual approvals by the product owner (iii) steep learning curve for new skills is experienced by both software developers and operations staff, who also have to cope with working under pressure. Conclusion:Our findings contributes to the overall understanding of DevOps concept, practices and its perceived impacts, particularly in small and medium sized companies. We discuss two practical implications of the results.

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Abstract. The benefits and barriers that software development companies face when moving beyond agile development practices are identified in a multiplecase study in five Finnish companies. The practices that companies need to adopt when moving towards innovation experiment systems are recognised. The background of the study is the Stairway to Heaven (StH) model that describes the path that many software development companies take when advancing their development practices. The development practices in each case are investigated and analysed in relation to the StH model. At first the results of the analysis strengthened the validity of the StH model as a path taken by software development companies to advance their development practices. Based on the findings, the StH model was extended with a set of additional practices and their adoption levels for each step of the model. The extended model was validated in five case companies.

Abstract. [Context and motivation]In order to build successful software products and services, customer involvement and an understanding of customers' requirements and behaviours during the development process are essential.[Question/Problem] Although continuous deployment is gaining attention in the software industry as an approach for continuously learning from customers, there is no common overview of the topic yet. [Principal ideas/results] To provide a common overview, we conduct a secondary study that explores the state of reported evidence on customer input during continuous deployment in software engineering, including the potential benefits, challenges, methods and tools of the field.[Contribution] We report on a systematic literature review covering 25 primary studies. Our analysis of these studies reveals that although customer involvement in continuous deployment is highly relevant in the software industry today, it has been relatively unexplored in academic research. The field is seen as beneficial, but there are a number of challenges related to it, such as misperceptions among customers. In addition to providing a comprehensive overview of the research field, we clarify the gaps in knowledge that need to be studied further.