Many real-world optimization problems have input parameters estimated from data whose inherent imprecision can lead to fragile solutions that may impede desired objectives and/or render constraints infeasible. We propose a joint estimation and robustness optimization (JERO) framework to mitigate estimation uncertainty in optimization problems by seamlessly incorporating both the parameter estimation procedure and the optimization problem. Toward that end, we construct an uncertainty set that incorporates all of the data, and the size of the uncertainty set is based on how well the parameters are estimated from that data when using a particular estimation procedure: regressions, the least absolute shrinkage and selection operator, and maximum likelihood estimation (among others). The JERO model maximizes the uncertainty set’s size and so obtains solutions that—unlike those derived from models dedicated strictly to robust optimization—are immune to parameter perturbations that would violate constraints or lead to objective function values exceeding their desired levels. We describe several applications and provide explicit formulations of the JERO framework for a variety of estimation procedures. To solve the JERO models with exponential cones, we develop a second-order conic approximation that limits errors beyond an operating range; with this approach, we can use state-of-the-art second-order conic programming solvers to solve even large-scale convex optimization problems. This paper was accepted by J. George Shanthikumar, special issue on data-driven prescriptive analytics.

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In this paper, we study the performance of service systems with priority upgrades. We model the service system as a single-server two-class priority queue, with queue 1 as the normal queue and queue 2 as the priority queue. The queueing model of interest has various applications in healthcare service, perishable inventory and project management. We give a comprehensive study on the system stationary distribution, computational algorithm design and sensitivity analysis. We observe that when queue 2 is large, the conditional distribution of queue 1 approximates a Poisson distribution. The tail probability of queue 2 decays geometrically, while the tail probability of queue 1 decays much faster than queue 2's. This helps us to design an algorithm to compute the stationary distribution. Finally, by using the algorithm, we do sensitivity analysis on various system parameters, i.e., the arrival rates, service rates and the upgrading rate. The numerical study provides helpful insights on designing such service systems.