Aim/Purpose: A vital business activity within organizations is tacit knowledge (TK) transfer. This work aims to propose a novel framework for TK transferability in multinational corporations (MNCs) from the information and communication technology (ICT) perspective. Background: In the past two decades, researchers have developed several frameworks for TK transfer based on humanistic, business, and educational perspectives. However, a review of the existing work revealed that TK transfer has seldom been examined from an ICT perspective. Methodology: A qualitative method was adopted because it was considered the most appropriate for the research requirements. A grounded theory approach was employed to generate the items that potentially affect the transferability of TK. Face-to-face semi-structured interviews were conducted to collect data, along with observations when possible. The study sample consisted of 20 expert interviewees in Malaysia. An inductive ongoing data analysis process based on grounded theory via open, axial, and selective coding was used as the primary analysis method. In addition, comparative and frequency count analyses were used to examine the collected data. Contribution: The main contribution of this study is its use of the grounded theory approach, which resulted in the generation of items that affect the transferability of TK, not all of which had been identified by previous researchers. This paper reports one of the few inductive studies conducted on TK transferability among MNCs and, therefore, makes distinct contributions to the literature on TK management, specifically bringing to the fore the intricacies involved in TK transferability. Findings: Information and communication technology plays a crucial role in and has a positive impact on TK transfer in MNCs. This study evaluated the potential of various ICT channels to facilitate TK transfer. The findings show that ICT tools cannot completely substitute for face-to-face contact. Tacit knowledge that has a high degree of complexity requires sophisticated channel features for its transfer. From this standpoint, virtual face-to-face communication is the richest communication medium in the ICT hierarchy. On the other hand, email and voicemail are less effective channels for TK transfer, while synchronous groupware is an intermediate communication medium. The findings highlight the importance of utilizing an appropriate mix of channels to improve TK transferability. Recommendations for Practitioners: It is recommended that practitioners consider the diverse aspects of TK and the potential of a range of ICT channels for the TK transfer process in order to increase the efficiency of TK transfer. The analytic categories developed in this study may give managers new insights into and a better understanding of how TK can be supported in a modern organization and how to overcome the barriers to TK transfer.

The aim of this study is to investigate the effect of educational technologies on the Corporate Social Responsibility (CSR) perception of tourism students and their intention to work in the tourism business industry. By improving education programs with an investment in educational technologies, both universities and firms are believed to benefit from growing CSR initiatives, as well as potential young talents for their future business activities. Four-dimensional (economic, legal, ethical and philanthropic dimensions) model of CSR perception is followed. M-learning and E-learning platforms are compared as moderators to ensure the most effective platform for CSR education among the students. The study is conducted with data which is gathered from a total of 397 students who continue their bachelor and associate degrees in different universities in the Gulf nations. It is found that there is a positive relationship between students’ intention to work in the industry and the sub-dimensions of CSR, namely ethical responsibilities, legal responsibilities, and economical responsibilities. Conversely, philanthropic responsibilities had no effect on working intention. In addition, gender difference had no significant impact on working intention of the students in tourism industry. Moreover, it is revealed that e-learning tools are more effective in CSR education.

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An on-line, interactive and user-friendly computerized knowledge-base system is presented in this paper. It makes Human Factors information available to designers of consumer products. The Ergonomic Design Analysis Database (EDAD) requires the use of personal computer technology without extensive computer knowledge on the part of the user. The database is structured so that several screen menus provide various options for the user. The information, guidelines and dimensions are available for New Designs as well as Pre-existing Designs.

We established a framework to explore the feasibility of enabling big data within the customer relationship management (CRM) strategies in Oman for creating sustainable business profit nationwide. A qualitative evaluation was made based on predictive analytics convergence and big data facilitated CRM. It was found that the big data analytics can meticulously alter the competitive industrial setting, and thereby proffered notable benefits to the business organization in terms of operation, strategies, and competitiveness. Results revealed that companies must introduce analytical tools, real-time data, and hire talented as well as skilled employees to improve the productivity in consistent with the new business model. Furthermore, depending on the customer engagement, an assemblage and analysis of enormous data volume together with analytical tools was discerned to assist companies towards efficient resource allocation and capital spending. The implications of using big data for CRM in Oman and way forward were emphasized.