The purpose of this study is to examine the effect of knowledge management capabilities on organizational performance in the public sector. Learning organization was included as a mediator to investigate its effect on the relationship between knowledge management capabilities and organizational performance. The conceptual framework provided a useful perspective to study knowledge management capabilities in a government setting in Dubai. Two hundred and fifty‐five usable questionnaires were collected from the survey. The respondents were executives, managers and directors of the Roads and Transport Authority of Dubai, United Arab Emirates. SPSS version 21 and amos version 20 (https://en.wikipedia.org/w/index.php?title=IBM_Corporation&redirect=no#IBM Corporation, https://en.wikipedia.org/wiki/Armonk,_New_York#Armonk, New York, NY, USA) were utilized to test the conceptual model. The findings show that knowledge management capabilities have a positive and significant relationship with organizational performance. Learning organization fully mediates the relationship between knowledge management capabilities and organizational performance. The study only focuses on the Roads and Transport Authority, which is one of the government agencies in Dubai. Recommendations are provided to offer practitioners alternative solutions to their weaknesses and set strategies to improve the effectiveness of their knowledge management capabilities to promote continuous learning in the organization. This is the first study of knowledge management and learning organization carried out in Dubai or the United Arab Emirates in the public sector. Copyright © 2016 John Wiley & Sons, Ltd.

congestion due to rising population and urbanisation. Traffic congestion and associated problems have become a major worry for transport planners, politicians, and the public as it has negative economic, social, and environmental impact. Accordingly, public transport is encouraged. Initiatives to reduce traffic congestion, air pollution, greenhouse gas emissions, and traffic accident rates have been ineffective. Many megacities in developing countries have low public transportation mode shares despite high investment in public transportation infrastructure. To better manage supply and demand for transport, travel demand management (TDM) strategies must be implemented to manage imbalance of demand and supply. This conceptual paper explores Travel Demand Management Strategies to increase public transportation mode share through psycho-social variables, travel chain attributes, quality of life, and travel behaviour to explore better alternatives to encourage public transportation usage.  Index Terms-travel demand management, travel behaviour, psycho-social attributes, trip chain attributes, quality of life 141