No abstract

No abstract

Abstract. The use of information technology (IT) in enterprises must be governed and managed appropriately using IT processes. The notion of IT process maturity is useful to measure the actual performance and to define the desired performance of IT processes. Improvements are necessary when there are gaps between the actual and desired performance. Most literatures focus on IT process maturity assessment. They do not address how to improve IT process maturity. This paper proposes an approach to enterprise IT process maturity improvement for COBIT processes. The approach consists of three activities, i.e. IT process maturity assessment, recommendation, and validation. Assessment is to recognise the process' control objectives maturity. From the assessment results, recommendation identifies control objectives that must be improved and then suggests improvement actions. The prescriptive nature of the control objectives facilitates in suggesting those actions. Recommendations for managements are defined by abstracting similar actions. Validation checks whether the recommendations match with the enterprise needs and capability. It includes a scale for validation, in which enterprise's capability is categorized into (i) not capable, (ii) capable with great efforts, and (iii) fully capable. The paper illustrates the approach with a case study.

In this paper we present an approach for designing interaction behaviour in service-oriented enterprise application integration. The approach enables business analysts to actively participate in the design of an integration solution. In this way, we expect that the solution meets its integration goal and business requirements. The approach consists of four steps: (i) represent the existing services to be integrated in platform-independent models; (ii) derive the models of the goals and business requirements of the services; (iii) check whether an abstract interaction representing the integration goal may occur between the services; and (iv) if so, (recursively) refine the interaction into a realisable design. The approach is characterised by an early check on the possibility of an integration solution, clear expressions of the integration goal and business requirements, and explicit use of the descriptions of the existing services as bottom-up knowledge during refinement. To support the approach, we present a set of patterns of interaction refinement as guidelines in refining abstract interactions.

Abstract. E-commerce transactions in Indonesia reached up to IDR 68 trillion in 2016. The use of e-commerce is influenced by culture which consists of five dimensions such as power distance, individualism, masculinity, uncertainty avoidance, and long-term orientation. This paper proposes a model to investigate influence of culture on the intentions and individual behavior using e-commerce. This model is developed by adopting the Theory of Planned Behavior (TPB). Culture dimensions are used as indicators of support in the model. The theory can be used to examine and predict factors that influence intentions and individual behavior using e-commerce. These factors can be used to create a new marketing strategy for business people. In an academic area, this model can be used as an alternative model to predict intentions and individual behavior using information technology, especially e-commerce.Keywords: Culture dimensions, Theory of Planned Behavior, e-commerce. Abstrak. Di Indonesia, transaksi e-commerce pada tahun 2016 mencapai 68 triliun rupiah. Penggunaan e-commerce ini tentu sangat dipengaruhi oleh budaya masyarakat. Budaya terdiri dari lima dimensi, yaitu power distance, individualism, masculinity, uncertainty avoidance, dan long-term orientation. Makalah ini bertujuan mengajukan model untuk mengetahui pengaruh budaya terhadap niat dan perilaku individu menggunakan e-commerce. Model yang dikembangkan mengadopsi dari Theory of Planned Behavior (TPB), karena TPB dapat digunakan untuk menguji dan melakukan prediksi terhadap perilaku individu dalam pengunaan e-commerce. Dimensi budaya digunakan sebagai indikator pada model TPB untuk mendukung pengujian dan prediksi niat dan perilaku individu dalam menggunakan e-commerce. Bagi para pelaku bisnis yang menggunakan e-commerce sebagai media penjualan, faktor-faktor yang berpengaruh pada model TPB ini dapat dijadikan target dalam membuat strategi pemasaran untuk meningkatkan penjualan sedagnkan dalam bidang akademik, makalah ini menyediakan model alternatif yang dapat digunakan untuk memprediksi dan menguji perilaku individu dalam penggunaan teknologi informasi khususnya e-commerce. Kata Kunci: Dimensi budaya, Theory Planned Behavior, e-commerce.