Didactic lectures, combined with case-based scenarios, are an effective method to teach healthcare workers how to best manage an active shooter incident.

Objective: The purpose of this article was to collect, examine, and report the data obtained in response to opening a 24/7 Call Center in response to the H1N1 influenza outbreak in the State of New Jersey in the Spring of 2009. Design: Data log sheets were collected and analyzed based on phone calls received into the State of New Jersey H1N1 Call Center during the initial response to the H1N1 public health emergency from April to May 2009. Data were stratified to examine the types of calls received, where they originated, and the types of organizations/agencies that needed guidance/information during the initial response to the H1N1 public health emergency. Additionally, lessons learned from this operational response were documented. Results: 3,855 calls were received and analyzed during the first 8 days of commencing the H1N1 Call Center. Signs and symptoms were the main category of questions asked, representing 31.2 percent of the call volume. Of the 3,855 calls, 216 (5.6 percent) were from agencies, such as healthcare institutions. Multiple lessons learned were documented from a planning and operations perspective. Conclusions: Communication to the general public is paramount to ensure accurate information is being conveyed during a public health response. The lessons learned from this operation are currently being utilized in response to the H1N1 influenza outbreak during the Fall of 2009.

In the United States, understanding the Emergency Management Assistance Compact (EMAC) is critical to responding to a natural disaster or manmade event. Recently, the State of New Jersey responded to Superstorm Sandy and implemented the EMAC system by requesting ambulances to aid in the Emergency Medical Services response. New Jersey's response to Superstorm Sandy was unprecedented in that this storm affected the entire state and EMS community. New Jersey's EMS community and infrastructure were impacted greatly, despite years of planning and preparation for such an event. Once received, out-of-state EMS resources were integrated into New Jersey's emergency management and EMS systems. In this report, each phase of the EMAC in New Jersey is explored, from how the response was coordinated to how it ultimately was executed. The state coordinated its response on multiple levels and, as such, tested the practical applicability of the EMAC process and employed best practices and solutions to issues that arose. These best practices and solutions may prove invaluable for any state or territory that may activate the EMAC system for emergency medical service resources.