is research aims at investigating the effect of blended learning on the achievement and motivation to learn English of German Jordanian University students. A pilot case study research strategy was used. Pilot case studies are effective research strategies for investigating educational issues in real life situations. ey are used to refine research problems, variables, and also to refine the case study design before doing it in a larger-scale investigation. e study sample comprised 34 students who were selected purposefully and distributed into experimental and control groups. e experimental group studied English through a computerized program melded with the traditional method, whereas the control group was taught solely by the latter. e analysis of covariance (ANCOVA) revealed statistically significant differences in achievement between the two groups, indicating that the experimental group performed better than the control group. Significant differences were also found in the respective groups' motivation to learn English.

Purpose The COVID-19 pandemic has affected physician–patient communication (PPC) in multiple ways. This study aims to report on the impact of physician–patient communication (PPC) skills on COVID-19 patients’ psychology in Jordan. Sample and Methods In this study, two questionnaires were designed. The first questionnaire targeted physicians, with 72 responses, and the second questionnaire targeted patients, with 248 responses. Both questionnaires contained common sections covering nine aspects of communication such as empathy, honesty, optimism, simple and deliberateness. Results This study found that the psychological effect of physicians’ positive communication skills on COVID-19 patients is significant. There were almost statistical agreement between physicians’ and patients’ questionnaire responses that the physicians’ communication skills have positively affected the patients’ psychological status; all patients’ responses confirmed this finding. Conclusion Based on this study’s findings, appropriate and continuous training will advance physicians’ communication skills in the form of exercises that could be as simple as class- or lecture-based activities, or using technology-based learning. Using a protocol or handbook to guide such communication is another essential strategy to enhance physician–patient communication (PPC). The study recommends that physicians must be aware that PPC skills required may vary depending on whether they are dealing with a pandemic or non-pandemic situation. Generally, appropriate or positive communication skills are considered one of the main factors effecting patients’ psychological responses to their diagnosis.

Purpose The purpose of this study, accordingly, is to not only offer insights about Arab international students’ stress management and adjustment mechanisms while abroad but also bring to light the extent to which these digital citizens’ use of social media networks reinforces their citizenship values and preserves their national identity during the COVID-19 global health crisis. Design/methodology/approach The researcher adopted the descriptive approach, which is the appropriate scientific method for this type of research studies, grounded on an examination of the reality or phenomenon, depending on its quantitative analysis and its accurate description by means of collecting data, using the measurement tool of questionnaire to identify the role of social media in relation to citizenship during the COVID-19 global health crisis. Findings Jordanian exchange students heavily rely on social media during the pandemic, choosing Facebook as their most favorable choice during the pandemic to connect with family and friends near and far, while choosing WhatsApp as the most favorable choice for promoting citizenship values during the pandemic, with an average willingness to actually discuss citizenship through social media. The findings affirm results and conclusions of previous studies about the crucial role of social media in international students’ cross-cultural experiences, especially during stressful events like the COVID-19 global health crisis. Originality/value Unfortunately, and even before the outbreak of the COVID-19 global health crisis, Arab international students, including exchange students, are already underrepresented in studies of international students’ adjustment and stress management in hosting countries (Farrugia et al., 2017; Meleis, 1982). This marginalization, or partial exclusion, of Arab international students’ experiences abroad should alert scholars of missed research opportunities that should alter existing knowledge about international students, especially when we realize, for example, that Arab international students showed the highest stress level among international students – including Asians who, according to previous studies, usually struggle the most (Bai, 2016:103).