Purpose-On the health care industry, the paper aims to study the effects of intellectual capital, identify using an input-process-output concept of human, customer, innovative and process capitals, on company performances. Design/methodology/approach-From a resource-based and intellectual capital perspective, the structural path model is applied to financial data to analyze the six-value creation relationships among the four components of intellectual capital, as well as the causal effects of intellectual capital on company performance. Findings-Empirical findings suggest a significant relationship between intellectual capital and company performance. These results also suggest that innovative capacity and process reformation shall be considered first, and through the human value-added of human capital, firms can improve their company's performance. Originality/value-There have been many arguments as to whether intellectual capital is quantitatively measurable. This paper provides a tangible means of quantifying intellectual capital.

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We examine the relationship between quality-based manufacturing strategy and the use of different types of performance measures, as well as their separate and joint effects on performance. A key part of our investigation is the distinction between financial and both objective and subjective nonfinancial measures. Our results support the view that performance measurement diversity benefits performance as we find that, regardless of strategy, firms with more extensive performance measurement systems—especially those that include objective and subjective nonfinancial measures—have higher performance. But our findings also partly support the view that the strategy-measurement “fit” affects performance. We find that firms that emphasize quality in manufacturing use more of both objective and subjective nonfinancial measures. However, there is only a positive effect on performance from pairing a qualitybased manufacturing strategy with extensive use of subjective measures, but not with objective nonfinancial measures.

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