Universal Health Coverage always persevered as a pro poor policy in many countries, characterized by a major impact on higher out-of-pocket healthcare costs, with low-cost alternative prescription drugs and capitation payments made to physicians, in order to reduce inequity. These concerns have been discussed widely on social media, including Facebook, but social media are consistently neglected as a source of scientific information. The purpose of this study, therefore, is to analyze the thought process or feelings of individuals about the policies, also focusing on the possible reactions. Hence, a systematic review in the form of discussion forums on the Facebook page of the National Health Insurance Agency, Indonesia was conducted from 2015 to 2016, with regards to the implementation of National Health Insurance, within a year and half after the policy was launched. In addition, the contents of 148 discussions were deductively analyzed, and the findings showed the pragmatic disposition of most Facebook users towards health care utilization, the costs of Insurance, and the possible benefits of payment. Furthermore, the debate conducted in social media related with the policy and its practice issues ought to be countered through appropriate modification.

The COVID-19 pandemic impacts all sectors and aspects of life, including in health care facilities. To meet the demands of improving health care quality, public hospitals must continue to strive to increase patient satisfaction and loyalty. However, previous studies did not provide much insight into patient satisfaction and loyalty in public hospitals during the COVID-19 pandemic. This study reviewed at articles that discussed factors and strategies for increasing patient satisfaction and loyalty in public hospitals during the COVID-19 pandemic.This study employs a narrative review method to examine 12 research articles on patient satisfaction and patient loyalty published between January 2020 and December 2021 on the Science Direct, Google Scholar, and ProQuest databases. During a pandemic, the overall quality of health services contributes to patient satisfaction. Furthermore, hospital image, patient experience, patient trust, quality of service, customer value, perceived value, hospital health promotion, and service innovation all have an impact on patient satisfaction and loyalty. This review identified the determinants of patient loyalty and patient satisfaction in public hospitals during the COVID-19 pandemic, allowing them to meet the demands of meeting service quality targets.