Banyuwangi Regency has a new innovation called " Lahir Procot Pulang Bawa Akta " which in this innovation is realized in the form of an Online Deed Website. Every information technology has an interface that can be a link between the user and the technology itself. Interface formation is influenced by needs, and information technology has different interface designs according to the needs of its users. The User Interface has the aim of making it easier for users to operate information technology that can make users feel comfortable using the application or technology. Heuristic Evaluation is one of the Usability evaluation methods that can be used to determine the extent to which a system is used by users to achieve certain goals with effectiveness, efficiency and satisfaction. This research is a research that is focused on the use of Heuristic Evaluation based on user interface design aspects of application usability through observation, interviews and questionnaires to users.
Aspects of usability or usability in the user's point of view when using and utilizing a product. The use of an inappropriate method in developing the design will increase the number of requests to improve the product after it is finished. Inappropriate method of selecting methods for design development Usually occurs in applications based on Graphical User Interface (GUI), e-commerce websites, cellular services, and also technology in the field of education called e-learning. E-learning is one technology that develops a distance learning system that provides a variety of solutions where the Internet is the medium. Supported by the development of technology supported by smartphones can also be used for the learning process. With the existence of smartphones, students will more easily access learning materials, and teachers will also be easier to share the material to be received. To support the effort to obtain the level of user satisfaction without leaving the specific purpose of making the application itself a user centered design (UCD) method can be applied. UCD is a method that helps users. With the application of this method users will be satisfied and comfortable when using with the system. Based on the concepts of the UCD method and the problems that occur in e-learning especially the University of Jember E-Learning application, it can be seen that the UCD method is suitable to be applied in the development of mobile-based Universitas Jember e-learning applications with the aim of making it easier students and lecturers in the learning process at the University of Jember. This research was conducted in 3 stages, namely data collection, analysis, and system development. The data collection phase consists of literature studies, and questionnaires. The analysis phase is done by processing the data from the questionnaire and conducting usability testing. The development phase is done by building a mobile-based e-learning application. The results of this study are the University of Jember M-Learning application.
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