No abstract

Capturing the process as it is being executed in a descriptive process model is a key activity in process improvement. Performing descriptive process modeling in industry environments is hindered by factors such as dispersed process knowledge or an inconsistent understanding of the process among different project members. A more systematic approach can alleviate some of the problems. This paper sketches fundamental problems in gaining process knowledge and describes a systematic approach to process elicitation. The approach consists of techniques from other domains like social sciences that have been tailored to the process elicitation context and of a decision framework that gives guidance on selecting appropriate techniques for specific project situations. First experience with the approach is reported

No abstract

The development of software for wireless services on the Internet is a challenging task due to the extreme time-to-market pressure, the newness of the application domain, and the quick evolution of the technical infrastructure. Nevertheless, developing software of a predetermined quality in a predictable fashion can only be achieved with systematic development processes and the use of engineering principles. Thus, systematic development processes for this domain are needed urgently. This article presents a method for the design of an adaptable software development process based on existing practices from related domains, industrial piloting, and expert knowledge. First results of the application of the method for the wireless Internet services domain are described. The benefit for the reader is twofold: the article describes a validated method on how to gain process knowledge for an upcoming field fast and incrementally. Furthermore, first results of the process design for the wireless Internet services domain are given.

No abstract