Existing research assessing human operators' trust in automation and robots has primarily examined trust as a steady-state variable, with little emphasis on the evolution of trust over time. With the goal of addressing this research gap, we present a study exploring the dynamic nature of trust. We defined trust of entirety as a measure that accounts for trust across a human's entire interactive experience with automation, and first identified alternatives to quantify it using real-time measurements of trust. Second, we provided a novel model that attempts to explain how trust of entirety evolves as a user interacts repeatedly with automation. Lastly, we investigated the effects of automation transparency on momentary changes of trust. Our results indicated that trust of entirety is better quantified by the average measure of "area under the trust curve" than the traditional post-experiment trust measure. In addition, we found that trust of entirety evolves and eventually stabilizes as an operator repeatedly interacts with a technology. Finally, we observed that a higher level of automation transparency may mitigate the "cry wolf" effect-wherein human operators begin to reject an automated system due to repeated false alarms.
Abstract-Mobile, interactive robots that operate in humancentric environments need the capability to safely and efficiently navigate around humans. This requires the ability to sense and predict human motion trajectories and to plan around them. In this paper, we present a study that supports the existence of statistically significant biomechanical turn indicators of human walking motions. Further, we demonstrate the effectiveness of these turn indicators as features in the prediction of human motion trajectories. Human motion capture data is collected with predefined goals to train and test a prediction algorithm. Use of anticipatory features results in improved performance of the prediction algorithm. Lastly, we demonstrate the closedloop performance of the prediction algorithm using an existing algorithm for motion planning within dynamic environments. The anticipatory indicators of human walking motion can be used with different prediction and/or planning algorithms for robotics; the chosen planning and prediction algorithm demonstrates one such implementation for human-robot conavigation.
Figure 1: The costs and benefits of execution-time communication for human-robot collaboration. (left) On the one hand, communication is useful for sharing intent and improving coordination among teammates [6]. (right) On the other hand, unchecked use of communication can overload the human's limited attentional resources, thereby negatively impacting their performance and trust [35]. How should the robot decide if, when, and what to communicate when collaborating with humans?
There is an emerging desire across manufacturing industries to deploy robots that support people in their manual work, rather than replace human workers. This paper explores one such opportunity, which is to field a mobile robotic assistant that travels between part carts and the automotive final assembly line, delivering tools and materials to the human workers. We compare the performance of a mobile robotic assistant to that of a human assistant to gain a better understanding of the factors that impact its effectiveness. Statistically significant differences emerge based on type of assistant, human or robot. Interaction times and idle times are statistically significantly higher for the robotic assistant than the human assistant. We report additional differences in participant's subjective response regarding team fluency, situational awareness, comfort and safety. Finally, we discuss how results from the experiment inform the design of a more effective assistant.
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