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Museums are now digitally enhanced based on smart information services that assist visitors and personnel. Cultural and historical heritage (CHH) is perceived in a personalized and cognitive way. New knowledge is created using active participation of the users themselves. In this paper, we overview the smart museum concept developed at Petrozavodsk State University (PetrSU). We consider possible information services for effective CHH preservation and transmission within a digitally enhanced museum. The studied services can be further extended to assist in the museum research activity by discovering information for applying human expertise and for reasoning new knowledge. The basic information representation model is a semantic network, which reduces data mining to ranking in a linked structure. As a case study the services for the History Museum of PetrSU are elaborated and discussed.Smart Services as Information Assistance 419 can be considered in terms of various properties; to name some examples: works of fine and applied arts or folk crafts, archaeological, architectural, ethnographic or historical sites and complexes, samples of park art and landscape architecture, industrial, documental or audio-visual heritage, spoken tradition and language or literary values, customs, rituals, celebrations and beliefs, music, songs and dances, culinary and ethnological traditions, folk games and sports.The presented work extends our conference publication (Korzun et al., 2018) on the smart museum concept. We continue our research in the smart museum development. In particular, the semantic-driven design of service-oriented information systems (for various problem domains) was initially proposed in (Korzun, 2014), (Korzun, 2016b) and further extended in (Korzun, 2016a). The semantic infrastructure solutions for making CHH knowledge usable and creatable by museum visitors and professionals were discussed in . Prototype development and its initial experiments were presented in (Marchenkov et al., 2017) We consider smart museum information services that can be developed based on a semantic network interlinking the museum CHH collection, including knowledge acquired from visitors and museum personnel. The semantic network enhances the existing collection operating with digital representations of exhibits, descriptions of CHHvalued objects and facts as well as with any available fragments of CHH knowledge. This network is subject to data mining needed for selection of appropriate information as a result provided by services. Our case study is the History Museum of Petrozavodsk State University (PetrSU) in respect to everyday life history; the museum provides the pilot testbed to analyze the information services.The rest of the paper is organized as follows. Section 2 overviews the recent progress in smart museum development. Section 3 introduces our smart museum concept, which is essentially based on information services. Section 4 describes mathematical methods that our approach applies in services development. Section 5 discu...

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The chapter presents the authors' study on the smart museum concept. Semantic Web technology and ontology modeling methods are applied to construct advanced digital services, supporting the study and evolution of museum collections. The concept aims at significant increase of the information impact of museum exhibits by providing augmented annotations, identifying semantic relations, assisting the visitors to follow individual trajectories in exposition study, finding relevant information, opening the collection to knowledge from visitors. A museum collection is advanced to a knowledge base where new information is created and evolved by museum visitors and personnel. The chapter discusses reference information assistance services, which are oriented for use as mobile applications on users' smartphones. The proof-of-the-concept case study is the History Museum of Petrozavodsk State University. The pilot implementation demonstrates the feasibility of the smart museum concept in respect to the user mobility, service personalization, and collaborative work opportunity.

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