OBJECTIVE:To evaluate user satisfaction with psychosocial healthcare services. METHODS:Qualitative and quantitative study conducted in psychosocial healthcare services in the states of Paraná, Santa Catarina and Rio Grande do Sul, Southern Brazil, in 2006. The study combined quantitative and qualitative methods. Quantitative epidemiological data from a cross-sectional study including 1,162 users of 30 psychosocial healthcare services was used. The instrument used to evaluate users' satisfaction was the Brazilian version of the WHO Users' Satisfaction Scale (SATIS-BR), a 1 to 5-point scale. Qualitative data was collected from fi ve case studies using a fourth generation approach. Information was obtained from fi eld observations and interviews (between ten and 13 users in each fi eld, totaling 57 users) and presented to users in validation and negotiation workshops. RESULTS:The SATIS-BR scale showed that users positively evaluated all items, overall mean 4.4 (SD=0.4). Communication and relationship with psychosocial healthcare services staff had mean 4.5 (SD=0.5), and access to information through staff had mean 4.8. Satisfaction with care service was the lowest, mean 4.1, and general service infrastructure had mean 3.9. The qualitative study revealed that, according to users, the quality of treatment provided was good and the outcome was satisfactory. Their new status, better access to services, ending of their physical and social isolation, response to their demands and helping them reorganize their lives -all contributed to users' satisfaction. CONCLUSIONS:The complementary results of both study approaches showed that users are satisfi ed with care provided at the psychosocial healthcare services studied.

Redes de sociabilidade: construções a partir do serviço residencial terapêutico

RESUMO Objetivo Objetivou-se analisar a visão de coordenadores da Estratégia Saúde da Família (ESF) sobre a conformação da rede de saúde mental no município de Pelotas/RS. Método Estudo descritivo e exploratório, com abordagem qualitativa, realizado com seis coordenadores de ESF no ano de 2012. Para a coleta dos dados, foi utilizada a entrevista semiestruturada, e os resultados foram avaliados por análise temática. Resultados A rede construída pelos coordenadores é composta por poucos serviços formais e focada no Centro de Atenção Psicossocial (CAPS), e a rede informal é descrita com maiores pontos de cuidado. As trocas de corresponsabilidade no cuidado em rede ocorrem de forma frágil, sem o diálogo necessário. Conclusão Os coordenadores demonstram pouco conhecimento da rede formal de cuidado e uma atenção focada nos serviços da ESF e no CAPS. Reconhecem a importância de haver políticas públicas que valorizem e ampliem os espaços informais de cuidado no território.

This paper refers to the importance of the childish stories as an instrument for the nursing action and the mental health promotion in childhood. The objective was to veriyj the recognition of the children's emotions, through stories specific to health. This is a descriptive-exploratory study of a qualitative nature, conducted in seven groups meetings with six children aged seven to ten years in an outpatient childish mental health. In the data collection the following were used as instruments: six fairy tales, the play of emotions, emotional faces, drawings, paintings and clay sculptures. Thematic analysis was used in which the following emerged, the recognition of emotions. The children recognized four basics emotions: sadness, joy, fear and anger. It was found in the study that the creation of contextualized stories and the strategy of storytelling group may be useful as a tool for research and qualification of nursing actions, to promote children's mental health.

The aim of this study was to characterize the sociodemographic conditions and patterns of crack use among women. A descriptive-exploratory study with a qualitative approach was performed in January 2012, using semi-structured interviews with 16 women who use or used crack, and were enrolled in the Damage Reduction Strategy of the municipality of Pelotas, in the state of Rio Grande do Sul, Brazil. Data were analyzed using the thematic content analysis. A group of young women was identified with low levels of education and income, which perform informal labor activities and have at least one child. The pattern of crack use among these women was identified as the "binge" type, interfering with daily activities, and characterizing the group of women as abusive users. The pattern of crack use among the women, and its relation to issues of gender, pointed to the production of new insertions and discourses, bringing into question pre-defined behaviors in society.DESCRIPTORS: Drug users. Crack cocaine. Women. Gender identity. CONDIÇÕES SOCIODEMOGRÁFICAS E PADRÕES DE CONSUMO DE CRACK ENTRE MULHERESRESUMO: O objetivo deste estudo foi caracterizar as condições sociodemográficas e os padrões de consumo de crack entre mulheres.Realizou-se um estudo exploratório-descritivo, de abordagem qualitativa, por meio de entrevista semiestruturada com 16 mulheres que consomem ou consumiam crack cadastradas na Estratégia de Redução de Danos de Pelotas-RS, no mês de janeiro de 2012. Para a análise dos resultados, utilizou-se a análise de conteúdo, na modalidade análise temática. Identificou-se um grupo de mulheres jovens, com baixa escolaridade e renda, exercendo atividades ocupacionais informais e com pelo menos um filho. O consumo de crack era do tipo "binge" e interferia nas atividades diárias preexistentes, caracterizando o grupo de mulheres como usuárias abusivas. A partir do padrão de consumo de crack entre as mulheres e sua relação com questões de gênero, constatou-se a produção de novas inserções e discursos, pondo em discussão os comportamentos predefinidos na sociedade. DESCRITORES:Usuários de drogas. Crack. Mulheres. Identidade de gênero. CONDICIONES SOCIODEMOGRÁFICAS Y PATRONES DE CONSUMO DE CRACK ENTRE MUJERESRESUMEN: El objetivo de este estudio fue caracterizar las condiciones sociodemográficas y los patrones de consumo de crack entre mujeres. Se realizó un estudio exploratorio y descriptivo de abordaje cualitativo, por medio de una entrevista semiestructurada con 16 mujeres que consumían crack, registradas en la Estrategia de Reducción de Daños de Pelotas-RS, en el mes de enero de 2012. Para el análisis de los resultados se utilizó el análisis de contenido, en la modalidad análisis temático. Se identificó un grupo de mujeres jóvenes, con baja escolaridad y renta, ejerciendo actividades ocupacionales informales y con por lo menos 1 hijo. El consumo de crack era del tipo "binge" e interfería en las actividades diarias pre-existentes, caracterizando el grupo de mujeres como usuarias abusivas. El patrón de consumo de crack entr...