The research postulates the conceptualization of talent in the Vietnamese banking sector via examining the factors pertaining to the concept of talent and talent management (TM) in the sector. This study applied qualitative research methods. A total of 20 managers and directors of ten banks (three public, four private and three foreign banks) were recruited for semi-structured interviews. The findings revealed that a combination of interconnected soft skills, learning ability, flexibility, technology adaptability, integrity and risk management skills contributes to talent identification. Managers in some private banks construed talent to be commensurate with high performance and high potential, whereas managers in public banks and foreign banks mainly relied on performance results in talent recognition. Moreover, talented employees holding sales-related jobs are given the most attention by management in the studied banks. Regarding practical implications, the banking community and practitioners' focus should be imparted to soft skills development and integrity control in order to foster employee performance and attitudes. Attention should be paid not only to sales positions, but also to other positions within the bank. This study is one of a few which explores talent concepts and TM approaches in the banking sector in general and Vietnamese banking field in particular.

No abstract

During the COVID19 pandemic, Vietnam implemented social distancing measures to prevent the spread of the disease. Ordering, delivery, and transportation services through applications of logistics technology develop rapidly. This study aims to determine how factors of delivery service affect customer satisfaction in the context of the Covid19 pandemic. Qualitative and quantitative research was carried out to determine the quality factors of ordering and delivery services via Grab's application in order to propose a research model. Surveyed data from 259 customers who are using Grab's app services in Ho Chi Minh City during the lockdown period. Research results have shown that all five factors of delivery service quality via the Grab application have a significant impact on customer satisfaction. In particular, assurance and price policy are the most influential factors in customer satisfaction, followed by service competence and responsiveness. The research implications have been proposed to improve and enhance Grab customer satisfaction.

No abstract

No abstract