In general, most companies believe that to achieve success, they must strive for the maximum possible performance, both individual and group performance which ultimately affects the success of the company (Purwadi, 2017).  The success that every company wants is not far from how managers manage Human Resource Management, in this case employee performance is the main capital to achieve a company success. As Standard Operating Procedures (SOP) play a role in making it easier for companies to organize and carry out the workflow or implementation of a task and as a guide for work results to achieve desired goals, (Arnina, 2016).  For this reason, the purpose of this study is to determine the influence of standard operating procedures (SOP) and work environment on the performance of PT. People's Credit Bank Sulawesi Mandiri Makassar.  Metode analysis used is multiple linear regression analysis using the SPSS application by looking at the constant value and the value of the resulting remission coefficient. The results of the analysis show that standard operating procedures (SOP) and work environment have a positive and significant effect on the performance of PT. People's Credit Bank Sulawesi Mandiri Makassar

The purpose of this study was to determine 1) the image of profit beforetax, net interest margin, loan to deposit ratio, asset quality and operating expenses/ operating income state bank listed on the Indonesia Stock Exchange. 2) analyzethe differences in income before taxes, net interest margin, loan to deposit ratio,asset quality and operating expenses / operating income state bank listed on theIndonesia Stock Exchange. The population in this study are all listed in theGovernment Bank Stock Exchange Bank Indonesia as much as 4. The samplingtechnique used proposive sampling. The analytical method used is descriptive analysis and ANOVA analysisThe results showed that 1) the average profit before tax state bank listed on theIndonesia Stock Exchange the lowest occurred in 2008 and highest in 2011. Theaverage net interest margin is the lowest place in 2011 and highest in 2009. theaverage loan to deposit ratio of the lowest occurred in 2009 and highest in 2011.Average asset quality of the lowest occurred in 2011 and highest in 2009. Averageoperating expenses / operating income of the lowest occurred in 2009 and highestin 2010. 2) There are differences in income before taxes, net interest margin, loanto deposit ratio and the bank's operating expenses/operating incomeintergovernmental listed in Indonesia Stock Exchange in 2008 until 2011. As for thequality of earning assets do not pass the test of homogeneity.

This study aims to analyze the relationship between service quality, perceived utility, and the choices made by go-ride service users in Makassar. The theories used in this study are the service decision theory developed by Kotler and Keller, Davis’s theory of perceived usefulness, and Kotler’s theory of service quality. 50 Makassar go-ride service users were given questionnaires as part of the quantitative study methodology. The Pearson product-moment correlation approach is the one employed for data analysis. The study finds findings that decisions about which services to employ are positively and significantly correlated with both service quality and perceived usefulness.

This research was conducted at a coal mining company listed on the Indonesia Stock Exchange (IDX). Coal is a non-renewable energy resource and is a source of energy for industrial companies both domestically and for the needs of industrialized countries. This research is a quantitative descriptive research that aims to analyze the correlation of intellectual capital, capital structure to firm value through competitive advantage in coal mining companies in Indonesia. The data collection method was obtained from financial reports, related documents and literature and is also the source of the data used in this study. The population and sample in this study are all coal mining companies listed on the Indonesia Stock Exchange. The analysis technique in this study uses the Partial Least Square Equation Model (SEM-PLS) with the Smart PLS version 3.0 application. This research gives the result that intellectual capital has no effect on competitive advantage, capital structure has no effect on competitive advantage, competitive advantage has an effect on firm value, and intellectual capital does not directly affect firm value through competitive advantage, capital structure has an indirect effect on firm value company through competitive advantage.