No abstract

Despite growing interest in the potential of digital technologies to enhance coproduction and co-creation in public services, there is a lack of hard evidence on their actual impact. Conceptual fuzziness and tech-optimism stand in the way of collecting such evidence. The article suggests an analytical framework that distinguishes between the impacts of different technologies on different elements of coproduction and co-creation, and illustrates this in three different areas. It argues that there is no reason to assume that digital technologies will always encourage coproduction or co-creation. In fact, they can also be used to bypass interaction with citizens.

Public procurement for innovation represents one of the least studied demand-side innovation policy tools that can be used to increase urban competitiveness. Evidence suggests that local and regional governments are becoming more involved in procuring innovative solutions, but overall knowledge remains limited regarding how they get involved and what effects this involvement has had. Based on a study of Nordic–Baltic Sea cities, the current study reveals that public procurement for innovative solutions has a positive impact on the providers and that urban authorities can act as market creators. The study also demonstrates that public procurement is not seen as an inherent part of innovation policy. A lack of awareness exists among city officials about the connection between procurement and innovation, and local authorities tend not to be willing to take risks when promoting innovation through public procurement. Due to the positive effects, however, further development of related policies is recommended.