In the article, the authors have analyzed the problems of providing educational services during the pandemic. The position of the determination of the institution of education from the level of socio-economic well-being of the region is justified. The authors have substantiated the position on the formation of new challenges to the institute of education, caused by the formation of a new social reality in the conditions of isolation and restrictions of the communicative space. The social, economic and psychological factors of reducing the degree of satisfaction with educational services during the period of large-scale restrictions of full-time education have been considered. The problems of organizing a distant learning mode for the heads of educational organizations, the teaching staff and the children's audience have been identified. The authors consider the most significant problems to be: increasing stratification of the Russian regions, polarity of their economic condition, which reveals differentiation in the technical equipment of educational organizations and the availability of educational services and resources to provide a modern educational space; the polarity of the technical equipment of educational organizations; organizational and technical difficulties; the lack of knowledge of teaching staff about the rules of organizing video content.
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