BACKGROUND: Disasters are the result of adverse events that cause human, material, environmental, and economic and social damage. To deal with disaster management, prevention, response, and recovery organizations need a system of indicators to measure their resilience. OBJECTIVE: Develop a road map to select indicators of organizational, institutional and governmental resilience to be applied to evaluate the resilience of public Protection and Civil Defense Organizations (PCDOs) of developing countries. METHOD:A literature review on resilience indicators for disaster management using Scopus database, identifying and classifying the resilience indicators available in the scientific literature, to discuss the possibilities of their application in PCDOs. RESULTS:Resilience indicators for disaster management available in the literature have many diverse classifications and they were developed for the evaluation of communities' resilience. The literature review results also indicated that there is a lack of indicators to evaluate PCDOs' resilience.CONCLUSIONS: Indicators of the institutional, organizational and governmental categories identified in the review, originally developed for the evaluation of communities' resilience, can be used to compose a hybrid system of resilience indicators able to measure the resilience of PCDOs.

Resilience is the intrinsic ability of a system to adjust its functioning prior to, during, or following changes and disturbances, so that it can sustain required operations under expected and unexpected conditions. Protection and Civil Defense Organizations (PCDOs), communities and cities deal with disaster management involving routine, non-routine and even unpredictable/unforeseen situations with varying degrees of complexity. It is important that such organizations continually assess their resilience, enable them to learn on their weaknesses and real capacities to cope with emergency situations. This research aimed the development of an Organization Resilience Indicator System (ORIS) based on a fuzzy model to enable PCDOs self-assesses their resilience. Based on a literature review on organizational and community's resilience, a system of resilience indicators was defined. This system was validated by experts using fuzzy set theory to aggregate opinions in the development of a resilience ideal pattern. Then, the resilience of four PCDO organizations was self-evaluated. The results were accordingly to maturity level of the organizations evaluated, indicating that the ORIS is valuable to measure PCDOs resilience.