In this paper, an overview of the history of education in railway and metro engineering in Brazil is presented, including its beginnings, its apogee, its near extinction, and its return at the beginning of the 21st century. The trajectory of the Brazilian professional education began with the implementation of small railway workshops located along the railway which were outside of the regular education system. At the end of the 20th century, the economic crisis, privatization, and drastic reduction of investment led to the scrapping and almost eradicating of the Brazilian rail network, followed by the death of railway education in Brazil. In recent years, the railway industry was stimulated, giving way to large investments, impacting and creating new opportunities for development in Brazil. This was one of the fundamental aspects for the development of new professional higher education programs in the railway and metro sector in Brazil. The first project to be implemented in Brazil was the course on railway and metro engineering of the Federal University of Santa Catarina. This course aims to provide structured training in four main areas: vehicle design, operation, maintenance, and train and metro management.

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Because of product design projects are unique, they are subject to risks that if not properly managed can compromise the business. Typical risks in product design are: poor problem definition, changes in consumer needs, lack of knowledge for the activity implementation, delays in deliveries. Risk management consists of a process of identification, analysis, treatment, monitoring and control of risks. In the literature it was found that there are certain gaps in relation to the risk analysis and treatment processes. The risk analysis researches found only analyze the risk probability and their impact, without making a more complete risk analysis. The risk treatment researches found only recommend general actions to treat the risks without considering the phases and product design activities and the effect of a risk treatment action for the treatment of other risks. In this sense, this paper aims to present a methodology for the analysis and treatment of technical and managerial risks in the product design. For this, it is first made a brief review of the product development process and risk management. Then, activities and tools for the analysis and treatment process of technical and managerial risks in product design are presented. Finally, there are the conclusions.

A fim de aumentar a competitividade, as empresas têm colocado no mercado soluções integradas denominadas de sistema produto serviço (PSS) ao invés de somente novos produtos ou serviços. Tais sistemas podem estar sujeitos a riscos de qualidade, projeto, percepção do cliente, financeiros, entre outros. Para reduzir a probabilidade de ocorrência desses riscos e suas consequências no negócio da empresa, torna-se necessário adotar um modelo de gerenciamento de riscos, ferramentas e técnicas de identificação, análise, tratamento, monitoramento e controle de riscos. Dessa forma, é possível gerenciar os riscos em um PSS de forma proativa, compreender melhor o contexto e o mercado em que o PSS está inserido em termos de riscos. Nesse cenário, o objetivo do presente artigo é apresentar, primeiramente, uma revisão sobre os principais conceitos relacionados a PSS e gerenciamento de riscos. Após, tem-se o resultado de um estudo de caso realizado em uma empresa que desenvolve motos elétricas e fornece o serviço de manutenção. Por fim, são apresentadas a análise dos resultados do estudo de caso e conclusões.