Giving and receiving information about employee performance is something that happens every day within an organization. This process of assessment has a clear goal: to clarify the level of performance the employees have to achieve and the steps they have to undertake to achieve the performance standards. In a normal business environment and a positive organizational culture, they both share their views and perceptions without any barriers and try to do that positively, not threatening, irritating, or judging each on their views. Our article analyses the use of the sandwich feedback technique in public administration as one of the sectors where organizational culture and climate differ from those of the business environment and where the spread of messages is more complicated. Connected to this, we analysed if this technique is the most appropriate technique for communicators who want to transform the business environment and culture.

Aim. Based on similar studies, this research work aims to investigate the perception of students and Higher Education Institutions (HEIs) of learning about the importance of soft skills for their education and employment since these skills are increasingly sought-after by potential employers. Methods. The Kendall Tau b test and Mann Whitney U test have been applied to show the relationship between soft skills and job preparedness for students. This study investigates a selection of 100 students from a private HEI (UBT College) and 100 students from a public HEI (University “Haxhi Zeka”), both in Kosovo. A total of 200 valid responses were collected from July to September 2020. Goldsmith inventory for 15 soft skills has been distributed as a questionnaire has been distributed to the students of these universities. Results and conclusion. The research results indicate that in soft skills development of the UBT College students is significantly higher than the soft skills developed of the University “Haxhi Zeka” students. The findings also show that most of the students believe that their actual soft skills were at a less than the desired level. Practical application. This research implicates the Higher Education Institutions to consider the soft skills as an important tool for enhancing graduates’ employability. The results indicate the need to  reconsider the curriculum by embedding soft skills on it. The students’ perception on soft skills is a contribution not only for the universities considered in this research but also for all graduates in HEIs in Kosovo, since the curriculum does not change much among universities. According to Eurostat the unemployment youth rate in Kosovo is about 55.4% and for this reason the results will help the HEIs to rethink about their students’ future employment opportunities. Originality. This is the only study done in Kosovo about graduates’ soft skills and employment and it provides information about a concerning problem in the country. This paper suggests initiatives to upgrade students’ soft skills and to improve their perspective on their future employment.

The main motive of this study is to evaluate the adaptation of the form of public-private organization to cost control. The empirical analysis for this research includes time-series data from 2008 to 2019 for the EcoHigjiena company by comparing its costs when it was a publicly owned company with the costs over the time the company entered into the partnership agreement. The findings of the study show that public-private ownership is a critical factor in determining total costs of the company by reducing total costs by 10%. The control variables (such as landfill within the municipality, wages and maintenance costs, number of customers and number of employees) for this study also showed significant and robust relationships in the total costs of the company. Wage expenses are an important indicator in increasing the total costs of the company by increasing them by 1.12%, which means that for every employee in the company, total cost decrease by 0.49%. Disposal costs contribute to a 0.25% increase in total costs. The number of clients is statistically important when viewed from an economic perspective, its impact on total costs is not high, or, in other words, there is no implication because for each client of the company, total expenses increase by 0.002%.

In this submission is presented Kosovo Pension