No abstract

The service sector is getting competitive every day. In order to be successful Quality Management (QM) practices ought to be the integral part of any organization's strategic management. Kenya's national parks form the pillar of the country's tourism industry. Over one million international tourists visit Kenya annually to partake in wildlife safari and other forms of nature-based tourism. However, Kenya Wildlife Services (KWS) is being faced by some challenges which they are trying to manage. These include; decline in the volume of international tourists visiting the national parks, human wildlife conflict, encroachment and poaching, and poor infrastructure. The purpose of this study is to establish how Total Quality Management (TQM) practices are employed while addressing these challenges by examining whether there are any gaps or discrepancies (positive or negative) between the service quality management offered by KWS and the actual TQM practices by (KEBS, 2008). The study was guided by the following objectives: To determine the TQM principles used, to obtain the effects of TQM implementation on organizational business performance, to determine challenges in the implementation of TQM.

Effective implementation of crediting strategy is paramount to the growth of Small and Micro Enterprises (SMEs) worldwide. Crediting provides adequate amount of initial capital needed by entrepreneurs to establish and operate their businesses. The government of Kenya having realized this scenario initiated the formation of Women Enterprise Fund (WEF) in 2007 as a micro credit to provide financial credit to women entrepreneurs throughout the country. Despite this, many women micro traders have inadequate access to credit to start and expand their SMEs. The specific objective of this study was to assess the influence crediting strategy on the growth of SMEs in Kenya. This research used a descriptive survey based design. The study’s target population constituted 2032 women group leaders from which a sample size of 335 respondents was selected randomly. Primary data was collected by use of structured researcher administered questionnaires. Data collected was analyzed by use of both descriptive statistics and inferential statistics, by the aid of SPSS version 24. Both Analysis of Variance (ANOVA) and Linear Regression Analysis were computed to correlate the study’s variables. The study established a positive relationship between crediting strategy and the growth of SMEs. The findings of this study will help the government of Kenya in formulating and implementing crediting strategies that would make credit accessible and therefore boost growth of SMEs in the country. The study recommends that the government establishes policies that will necessitate accessibility of credit to SMEs in the country.

The Internal Audit Department in any organization (including State Owned Corporations) has a role of assisting the management in achieving their objectives and adding value to organizational operations by evaluating and improving the effective of risk management, internal controls and governance processes. To achieve this, the Internal Audit Department is required by the Institute of Internal Auditors (IIA) to carry out a continuous internal quality assessment and an external assessment at least once in five years. The literature suggests that internal auditors in Africa including Kenya do not comply with the quality assurance standards as set by the IIA. This research collected data from 24 Internal Audit Units from State Owned Corporations regarding their compliance with quality assurance standards. The research carried out a hypothesis testing using the data collected to find out whether the audit departments in state owned corporations comply with quality assurance standards. The study found out that there is generally low compliance with quality assurance standards among most internal audit units in state owned corporations in Kenya. The research identified some of the reasons that led to low compliance to include; lack of awareness of standards; non-membership with IIA; non adoption of IPPF; age and experience of the internal audit department and understanding of the quality assurance standards.

Women owned Micro and Small Enterprises (MSEs) are a source of employment and wealth creation in most of the world economies and Kenya not an exemption. However, the survival rate of the women owned MSEs is minimal. The main objective of the study was to evaluate the role of credit access program on the performance of women owned MSEs which have been incubated at KIRDI. The study was a survey study design. The target population was 259 MSE women entrepreneurs who have graduated from KIRDI business incubation programs. The researcher did a census since it was appropriate for this study and used questionnaires to collect qualitative and quantitative data. The study analyzed data using descriptive and inferential statistics through Correlation and regression of variables. Results were reported through tables and figures. Statistical Package for Social Sciences (SPSS) was used to aid analysis of data. Data was analyzed and presented using descriptive and inferential statistics. The findings revealed a positive and significant relationship between credit access program and performance of women owned MSEs incubated by KIRDI (β=0.348, p=0.000). The study concluded that business incubation support programs simplified into incubator training and development, business development services, credit access program and technology absorption positively and significantly influenced the performance of women owned MSEs incubated at KIRDI in Nairobi. The study recommends that the government should consider looking towards setting a single window to manage business incubators all over the country and to coordinate the activities of all institutions and companies that are in the process of incubating new businesses. Keywords: Credit access, Women owned MSEs, Business performance, Business incubation, KIRDI