With the acceleration of urbanization and the improvement of people’s living standards, people pay more and more attention to the services provided by infrastructure. Smart services refer to the services provided by individuals or organizations using their wisdom for other people or organizations to facilitate people’s lives. Wisdom is not only a tool of service but also the content of service. In fact, the rapid economic development and infrastructure construction did not develop in equal proportions. With the continuous progress of society, groups with different social attributes have emerged, and they have put forward diversified demands for public services in terms of both quality and quantity. This paper aims to study the research of infrastructure intelligent service system based on big data information system. It expects to use the big data information system to integrate the current infrastructure resources to meet people’s needs. Big data refer to a large amount of diverse digital information that requires new processing modes to have higher decision-making power. This paper designs and develops a new smart community service system, hoping to provide people with more and more convenient services through this system. This paper explores public facilities services from the perspective of public facilities stakeholders to realize the value transformation of public facilities. The experimental results of this paper show that 67% of the people participating in the experiment believe that the protection of stair treads is very necessary, and 73% of people think that it is very necessary to install elevators in multistorey residences. According to the data, most consumers believe that smart services are very necessary and need to be equipped.