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The fierce competition among industries and the rapid environment changes have health care companies not only face the competitive prices of products but also bear the pressure of shortening product life cycle. Looking back the barter time before, there was not customer service. With the time and space changes, customer service is constantly enhanced along with the economic development. In the service era, a business should complete the service value from the aspect of customer to achieve the goal of customer satisfaction, actively understand customers’ real needs, and provide products and services required for customers in order to create higher service value for customers. Taking the employees of health care industry in Shanghai City as the research object, questionnaire survey is used for collecting relevant data. With statistical analyses, the following research conclusions are summarized: (1) Service innovation shows significantly positive correlations with customer value; (2) Customer value reveals remarkably positive correlations with customer satisfaction; (3) Service innovation reveals notably positive correlations with customer satisfaction. Reference for health care industry making operation policies is provided in this study. By strengthening customer value and customer satisfaction, it is expected to enhance customer loyalty and create the niche for the sustainable management of health care industry.

Smart speakers, such as Google Home and Amazon Echo, have become popular. They execute user voice commands via their built-in functionalities together with various third-party voice-controlled applications, called skills. Malicious skills have brought significant threats to users in terms of security and privacy. As a countermeasure, only skills passing the strict vetting process can be released onto markets. However, malicious skills have been reported to exist on markets, indicating that the vetting process can be bypassed. This paper aims to demystify the vetting process of skills on main markets to discover weaknesses and protect markets better. To probe the vetting process, we carefully design numerous skills, perform the Turing test, a test for machine intelligence, to determine whether humans or machines perform vetting, and leverage natural language processing techniques to analyze their behaviors. Based on our comprehensive experiments, we gain a good understanding of the vetting process (e.g., machine or human testers and skill exploration strategies) and discover some weaknesses. In this paper, we design three types of attacks to verify our results and prove an attacker can embed sensitive behaviors in skills and bypass the strict vetting process. Accordingly, we also propose countermeasures to these attacks and weaknesses.

As the main body of the strategy of strengthening the country by talents, in order to adapt to the key points of society in different development periods, it is necessary to choose different management strategies in different historical stages. China's higher education has shifted from scale expansion to quality improvement, and local colleges and universities are constantly exploring the connotative development path under the new background. In the development of strategic transformation, local colleges and universities should formulate scientific strategic planning, improve the process of strategic implementation, strengthen strategic assessment, coordinate various relationships in the organization, fully stimulate the subjective initiative of individuals in organizational activities, and realize the "university" The transformation has enabled local universities to more closely link national policies and serve local economic construction.