Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling of interactions between conversation and recommendation. We argue that three fundamental problems need to be solved: 1) what questions to ask regarding item attributes, 2) when to recommend items, and 3) how to adapt to the users' online feedback. To the best of our knowledge, there lacks a unified framework that addresses these problems.In this work, we fill this missing interaction framework gap by proposing a new CRS framework named Estimation-Action-Reflection, or EAR, which consists of three stages to better converse with users. (1) Estimation, which builds predictive models to estimate user preference on both items and item attributes; (2) Action, which learns a dialogue policy to determine whether to ask attributes or recommend items, based on Estimation stage and conversation history; and (3) Reflection, which updates the recommender model when a user rejects the recommendations made by the Action stage. We present two conversation scenarios on binary and enumerated questions, and conduct extensive experiments on two datasets from Yelp and LastFM, for each scenario, respectively. Our experiments demonstrate significant improvements over the state-of-the-art method CRM [32], corresponding to fewer conversation turns and a higher level of recommendation hits. CCS CONCEPTS• Information systems → Users and interactive retrieval; Recommender systems; Personalization; • Human-centered computing → Interactive systems and tools.

Existing solutions to task-oriented dialogue systems follow pipeline designs which introduce architectural complexity and fragility. We propose a novel, holistic, extendable framework based on a single sequence-to-sequence (seq2seq) model which can be optimized with supervised or reinforcement learning. A key contribution is that we design text spans named belief spans to track dialogue believes, allowing task-oriented dialogue systems to be modeled in a seq2seq way. Based on this, we propose a simplistic Two Stage CopyNet instantiation which demonstrates good scalability: significantly reducing model complexity in terms of number of parameters and training time by an order of magnitude. It significantly outperforms state-of-the-art pipeline-based methods on two datasets and retains a satisfactory entity match rate on out-of-vocabulary (OOV) cases where pipeline-designed competitors totally fail.

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings revolutions to those limitations by enabling the system to directly ask users about their preferred attributes on items. However, existing CRS methods do not make full use of such advantage-they only use the attribute feedback in rather implicit ways such as updating the latent user representation. In this paper, we propose Conversational Path Reasoning (CPR), a generic framework that models conversational recommendation as an interactive path reasoning problem on a graph. It walks through the attribute vertices by following user feedback, utilizing the user preferred attributes in an explicit way. By leveraging on the graph structure, CPR is able to prune off many irrelevant candidate attributes, leading to better chance of hitting user preferred attributes. To demonstrate how CPR works, we propose a simple yet effective instantiation named SCPR (Simple CPR). We perform empirical studies on the multi-round conversational recommendation scenario, the most realistic CRS setting so far that considers multiple rounds of asking attributes and recommending items. Through extensive experiments on two datasets Yelp and LastFM, we validate the effectiveness of our SCPR, which significantly outperforms the state-of-the-art CRS methods EAR [13] and CRM [24]. In particular, we find that the more attributes there are, the more advantages our method can achieve. CCS CONCEPTS • Information systems → Users and interactive retrieval; Recommender systems; Personalization; • Human-centered computing → Interactive systems and tools.

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Research into the area of multiparty dialog has grown considerably over recent years. We present the Molweni dataset 1 , a machine reading comprehension (MRC) dataset with discourse structure built over multiparty dialog. Molweni's source samples from the Ubuntu Chat Corpus, including 10,000 dialogs comprising 88,303 utterances. We annotate 30,066 questions on this corpus, including both answerable and unanswerable questions. Molweni also uniquely contributes discourse dependency annotations in a modified Segmented Discourse Representation Theory (SDRT; ) style for all of its multiparty dialogs, contributing large-scale (78,245 annotated discourse relations) data to bear on the task of multiparty dialog discourse parsing. Our experiments show that Molweni is a challenging dataset for current MRC models: BERT-wwm, a current, strong SQuAD 2.0 performer, achieves only 67.7% F 1 on Molweni's questions, a 20+% significant drop as compared against its SQuAD 2.0 performance.