At a time of fiscal restraint and reductions in the size of the public sector, governments in Australia are exploring new approaches to delivering public services. One model receiving attention is the prime provider approach. This is an approach where government contracts a lead or prime provider who in turn organizes and manages a group of sub‐contractors. In prime provider approaches, non‐government organizations take on a quasi‐government role and this brings a new complexity into the relationships between the various actors involved in developing and delivering public services. This article provides an overview of prime provider approaches and, drawing on the limited research to date, poses questions that we view as being critical to the current debate. The aim is to provoke further discussion on the potential impact of prime provider approaches.

Purpose – The purpose of this paper is to examine the challenges confronting Christian-based organisations operating in the employment services quasi-market in Australia. It focuses on the tensions that arise for these organisations as they endeavour to deliver services that reflect their distinctive mission and values, while remaining competitive in an environment characterised by the typical market values of commercialism, competition and compliance. Design/methodology/approach – The data on which this paper is based has been derived from 48 semi-structured interviews with church leaders, senior managers and frontline staff in four Christian-based organisations. Findings – The paper demonstrates that the Christian-based organisations under consideration are constrained in their ability to deliver a distinctive and holistic mission. The pressure to survive has resulted in these organisations emulating the business practices of others considered to be more successful in the field. Research limitations/implications – This paper draws attention to the commercialisation that has occurred within Christian-based organisations delivering privatised employment services. As markets are formed in other welfare areas, further research opportunities will present to examine how Christian-based organisations respond to the pressures that arise in these fields. Practical implications – The findings from this study raise significant questions for Christian-based organisations. The particular dilemma being whether they should accept government funding in circumstances where their mission is likely to be compromised. Originality/value – This paper serves to highlight, that despite their intentions to deliver a distinctive mission, Christian-based organisations are indistinguishable from other organisations delivering privatised employment services.

The high rate of joblessness among single‐parent families in Australia, relative to other organisation for OECD countries has resulted in the development of various government initiatives designed to support single parents to prepare for and gain employment. The ParentsNext pilot program that began in March 2016, in 10 socially and economically deprived areas throughout Australia, is the most recent Federal Government program aimed at connecting parents with young children into local activities that will build their confidence, skills, and networks and ultimately prepare for future employment. The ParentsNext pilot program is delivered through contracted providers in each of the 10 disadvantaged areas. WISE Employment, a national not‐for‐profit organization together with its local partner, Youth Family and Community Connections, delivers the pilot program in Burnie, Tasmania. This article discusses the findings of a study, which examined the implementation of ParentsNext in Burnie and provides insights to inform and improve practice outcomes.