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This paper is one of a series describing elemental parts of a project on modelling information and knowledge diffusion in social networks. The projects objective is to develop methodological starting points and a prototype of an Agent-Based Simulation for simulating the spread of shared information in a social network. In this paper we describe an approach for specifying the difference between self-and interpersonal perception, which influences the sharing of information / knowledge through social networks. INTRODUCTIONAs we argued in [3], the sharing of information/knowledge between individuals and in groups, or even populations, can be considered a mayor stimulation for learning. While an information/knowledge transmission from 1-to-1 or 1-to-n is a common method for initiating learning processes, e.g. teacher-to-class in school, the transmission from n-to-m in social networks may be assumed to be at least equally important. This is even more the case for e-learning, where participants` activities are not bound by space or time, and/or in situations which focus more on knowledge generation than transmission. In both cases information sharing is not only important for stimulating learning but for inter and intra group coordination and administration, too. Furthermore the simulation of information diffusion may help to identify and select individuals for e-learning courses who will additionally spread the acquired knowledge in their social network vicinity. Thus reducing the number of required training courses for an enterprise or organization. But not only does the simulation of information/knowledge diffusion may reap benefits for the customer´s side, it provides mayor advantages for the organizations or enterprises that offer e-learning courses, too. The consideration and the optimization of the information flow can improve the learning and group experience of every customer. Thus creating a good reputation and increasing the probability of future customer contacts.

Main objective of the presented paper is the examination of the professional knowledge used in intelligent software applications for process controlling. It concerns in particular the user instruction and the realization of corresponding interaction as well as the interface design. Regular approach for service of the different user groups is evaluated and extended in means of flexibility in the time. The rules decisive for the user interaction with the application are outlined. They represent the interdependency between quality of professional knowledge to be utilized and user group characteristics alter in time. An application scenario for knowledge visualization is presented to show the practicability of the concept developed.

Abstract:In this paper the attempt to consolidate the diversity in theoretical aspects of knowledge management in Europe starting from 2004 (CEN/ISSS 2004) is briefly presented. Conform to this context some original results are discussed as well. In the thereon following part diverse knowledge management tools and systems -mainly developed using Information and Communication Technology (ICT) -are introduced. After it the European road map for implementing the knowledge management is described. In addition some aspects of the application of KM in small and medium-sized enterprises will be considered.

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