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Objective To identify critical quality factors and critical satisfaction gaps in emergency training courses for new nurses through a systematic decision-making model. Methods Firstly, the service quality (SERVQUAL) was used in the evaluation index system of this study. Then, the decision-making trial and evaluation laboratory (DEMATEL) method was used to analyze the relationship structure and the corresponding weights between the indicators. Finally, the importance-performance analysis (IPA) method was used to identify the categories of all indicators and the corresponding strategic directions. Fifteen new nurses in Taizhou Hospital of Zhejiang Province were selected as participants in this study. Results The IPA results showed that “(C13),” “(C22),” “(C52),” “(C53),” “(C54),” “(C55),” “(C56),”and “(C57)” are critical satisfaction gaps. From the results of influence network and weight, empathy (C5) was the critical quality factor of the entire training course. The influence network relationship structure and weight had a 98.1% significant confidence level, indicating good stability. Conclusion Teachers’ empathy is key to the learning outcomes of new nurses in emergency nursing training courses. Hence, teachers should be attentive to the empathetic quality of their teaching methods to help new nurses gain knowledge and experience in emergency care, especially when they come from different professions and departments.

With the successful promotion of the new round of basic education curriculum reform, China’s physical education (PE) teaching ideology and PE teaching mode have undergone profound changes, and these changes urgently require schools to establish a PE teaching quality (PETQ) evaluation system that is compatible with them, and urgently resolve the contradiction between theory and practice. The evaluation of teaching quality is not only a value judgment of teachers’ teaching ability and teaching effect, but also a value judgment of students’ learning ability and learning achievement changes. Therefore, it is an important issue of higher education research to construct a university PE teaching quality evaluation system and actively promote the healthy development of university PE teaching evaluation. The PETQ evaluation is viewed as the multi-attribute decision-making (MADM). In order to take the full use of power average (PA) operator and Heronian mean (HM) operator, in this article, we combine the generalized Heronian mean (GHM) operator and PA with 2-tuple linguistic neutrosophic numbers (2TLNNs) to propose the generalized 2-tuple linguistic neutrosophic power weighted HM (G2TLNPWHM) operator. The G2TLNPWHM could relieve the influence of the awkward data through power weights and it could also consider the relationships between the attributes, and it can give more accurate ranking order then the existing methods. The new MADM method is built on G2TLNPWHM operators. Finally, an example for PETQ evaluation in is used to show the proposed methods.

Physical Health is an important part of health education and health promotion in my country, and the health literacy level of students majoring in physical education in colleges and universities is an important factor in the development of health education in primary and secondary schools, and also directly affects the implementation of school health education in the future. The physical health evaluation of College students is frequently viewed as the multiple attribute decision making (MADM) issue. In our article, we combine the geometric Heronian mean (GHM) operator, generalized weighted Heronian mean (GWHM) operator with 2-tuple linguistic neutrosophic numbers (2TLNNs) to propose the generalized 2-tuple linguistic neutrosophic geometric HM (G2TLNGHM) operator and generalized 2-tuple linguistic neutrosophic weighted geometric HM (G2TLNWGHM) operator. Meanwhile, some ideal properties of built operator are studied. Then, the G2TLNWGHM operator is applied to deal with the MADM problems under 2TLNNs. Finally, an example for Physical health evaluation of College students is used to show the proposed methods.