This special issue of Innovation and Development focuses on inclusive innovation; specifically on analysis of the new models of this form of innovation which are emerging. After discussing the growing need for research into those models, this editorial paper interrogates the meaning of 'inclusive innovation' and what it means to understand inclusive innovation in terms of models. The editorial then outlines the contribution of the papers that make up this special issue before drawing out some lessons for inclusive innovation policy and practice, and discussing future research priorities.

This paper reports on issues related to the use of mobile phones by older people. This study uses triangulation, a mixed method of qualitative (focus group discussions) and quantitative (online questionnaire) approaches. Usage patterns, problems, perceived benefits and desired and unwanted features were covered in this study.

Purpose: To contribute towards a better understanding of the impact of social capital on knowledge exchange within supply chains. An exploratory case study approach is used to identify the effects of social capital across multiple organizational levels and to consider how these effects relate to the mode of supply chain governance. Methodology: A comparative case study investigation was undertaken of two Indonesian automotive component suppliers. Qualitative research methods were used with data collection involving semi-structured interviews with 64 participants at three different levels within each company (senior managers, middle managers and shop floor staff). Findings: Comparisons between the cases highlight the major consequences that internal differentiation within organizations had in moderating the effect of social capital upon knowledge exchange in supply chains. Social capital had both enabling and inhibiting effects and these were dependent upon how social capital was constituted within and between organizations. Interaction effects between levels and with the mode of governance adopted were also important. Research implications: Future research would benefit from a multidimensional analysis of social capital in supply chains which considers potentially disparate and contradictory effects which may be apparent when social capital is examined at different levels of analysis and in relation to different modes of governance. Originality: The paper uses in-depth exploratory case research to complement existing survey-based work and contributes to the further conceptualization of relationships between social capital, knowledge exchange and modes of governance in supply chains.

Purpose -This paper seeks to explore the implementation of knowledge management in a telecommunication multinational subsidiary and to investigate factors that affect the performance as well as the impacts.Design/methodology/approach -Innovation perspective informs the identification of the ways in which KM strategies are devised and put into action. Using in-depth interviews and direct observation, the paper maps some problems associated with the strategy and implementation of KM.Findings -The case shows that the lack of organisation-wide integrated systems, which is typical across different organisations, does contribute to this problem. However, the main predicament lies with the fact that a KM-enabling scheme is never explicitly prioritised in the organisation's information systems strategy.Practical implications -KM implementation should take into account both technological innovation and organisational innovation. Neglecting one aspect poses apparent danger that the implementation is unlikely to bring about benefit to the organisation.Originality/value -This paper presents the case of a multinational company subsidiary in a developing economy, i.e. Indonesia. It is expected that this case will help substantiate an instance of KM implementation in an emerging economy and latecomer development, which might impact the operation and working of a multinational subsidiary.

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