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This study employs the CRM measurement model to the context of customer relationship management (CRM). It is aimed at indirectly examining the relationships between various resources of CRM and business performance. Additionally, this study is aimed at contributing to marketing research by placing an emphasis on CRM technology and their impact on performance. Through collecting secondary data, the direct and indirect effects of CRM resources and capabilities on business performance are examined within a sample of 6 case companies in the UK grocery market during 2015~2017. Additional measure of CRM capability is aggregated into the firm level to examine its relationship with their corporate performance. Furthermore, capability is categorized through defining the intention of initiating CRM programme. The results find a positive relationship between both CRM resources and their capabilities and performance. Besides, interactive capability is most essential for companies to enhance their CRM. Lastly, the interaction between technology and other resource is significantly associated with business performance. Managers may improve their CRM programs and eliminate side effects more effectively by concentrating on one type of resource to strengthen their most common CRM capability. This paper bridges significant gaps in the current literature through combining RBV and DC perspective, meanwhile, taking a capability view of CRM. Under a contemporary CRM measurement model, it examines how the possession of important CRM resource influences business performance in UK supermarket.

Teenagers are the future of our times, the qualified builders of great cause and reliable successors of the Party and the country's future. In recent years, however, the phenomenon of youth suicide has become more and more common, and it has become a serious social problem, even endangering the prosperity and the decline of the future cause of the Party and our country. The phenomenon of the teenagers suicide clearly affects everyone nerve in many families, schools and societies, but sadly, there is no one can do about it. So, what causes youth suicide? How to prevent it? Generally speaking, those immature teenagers will lose their reason when facing a lot of difficulties or strain. Clearly, these are only explicit causes and deep ones need to be identified. According to Heidegger's analysis of the nature of technology, it is not difficult to find that the influence and control of technology as "Ge-Stell" on people is the hidden factor of adolescent suicide. The combination of dominant and recessive factors can eradicate teenagers' suicide. 1