The COVID-19 global pandemic caught the United States and the rest of the world ill-prepared, and many institutions of higher education continue to wrestle with unprecedented challenges to provide effective support services to their students. This paper examines how a mid-sized university in the Mid-Atlantic region of the United States reimagined the delivery of services to its international student population at the onset of the health crisis. The study employed a qualitative method and a case study research design to describe, from an institutional perspective, the shift from a traditional in-person service model to a virtual mode of support for international students as a result of campus closures and a switch to remote learning. Based on the findings, the authors offer five key considerations that can be crucial in effectively delivering International Student Services in an online environment. Implications for international educators and support staff are discussed.

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Novel trends in U.S. national higher education internationalization policy efforts emerged in the 2000s. Within the context of globalization, the purpose of this historical policy analysis study was to capture the emerging direction of national higher education internationalization policy in three policy-making sectors (voluntary, private, and public) between 2000 and 2019. Novel policy efforts in the three sectors were evident in four major areas: (a) international education at home (language and personnel training), (b) international student recruitment, (c) education abroad, and (d) international institutional partnerships. Within all three sectors, interest in policy strands wavered and policy efforts veered towards international institutional partnerships. Policy efforts tended to disregard the impact of globalization on the domestic front, focusing instead on international ties.

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