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To deliver voice over the Internet in a cost-effective way, it is essential to quantify the quality of user experience (i.e., QoE) of a voice service at various provisioning levels. Conducting user studies is an inevitable step facilitating quantitative studies of QoE. The two experimental methods -lab experiment vs. crowdsourcing via Amazon Mechanical Turk [1] -are compared in this study. We find that, for the study of Skype call quality, the crowdsourcing approach stands out in terms of efficiency and user diversity, which in turn strengthens the robustness and the depth of the analysis.

As Skype has become popular and a profitable business, the long-standing problem of how to deliver Skype calls deserves a serious revisit from an economic viewpoint. This study proposes a rate control mechanism for Skype calls that satisfies more users and satisfies users more than the greedy-naïve mechanism, as well as the mechanism implemented in Skype.

The rising popularity of data calls and the slowed global economy have posed a challenge to voice data networking—how to satisfy the growing user demand for VoIP calls under limited network resources. In a bandwidth-constrained network in particular, raising the bitrate for one call implies a lowered bitrate for another. Therefore, knowing whether it is worthwhile to raise one call's bitrate while other users might complain is crucial to the design of a user-centric rate control mechanism. To this end, previous work (Chen et al. 2012) has reported a log-like relationship between bitrate and user experience (i.e., QoE) in Skype calls. To show that the relationship extends to more general VoIP calls, we conduct a 60-participant user study via the Amazon Mechanical Turk crowdsourcing platform and reaffirm the log-like relationship between the call bitrate and user experience in widely used AMR-WB. The relationship gives rise to a simple and practical rate control scheme that exponentially quantizes the steps of rate change, therefore the name—exponential quantization (EQ). To support that EQ is effective in addressing the challenge, we show through a formal analysis that the resulting bandwidth allocation is optimal in both the overall QoE and the number of calls served. To relate EQ to existing rate control mechanisms, we show in a simulation study that the bitrates of calls administered by EQ converge over time and outperform those controlled by a (naïve) greedy mechanism and the mechanism implemented in Skype.