The main purpose of this article's research is to describe the level of economic literacy in management students at the Indonesian College of Economic Sciences Pontianak. The research method used by the author is quantitative dexsripfi with data collection instrument in the form of questionnaires. The subject of this study was students of management study program STIE Indonesia Pontianak academic year 2019/2020 which amounted to 221 students. The data analysis uses an average calculation of the total score of questionnaire answers which is then interpreted against the table of economic literacy levels. The main findings of this study are that the level of economic literacy of students of STIE Indonesia Pontianak management study program is in the low category which is reviewed from aspects of literacy that include aspects of the ability to allocate money; financial record skills; knowledge of the benefits of savings; knowledge of debt; knowledge of insurance; decision on replacement of goods; knowledge of investments. The limitation of this study is that it is not able to identify the factors that shape economic literacy

Survey was conducted at Golden Been Kindergarten in Pontianak City with descriptive method. There are variables which consist of service performance which is limited to five dimensions. The dimensions of service performance are namely reliability, responsiveness, empathy, and manifestation. Due to the services which are given and done by the institution are not yet to be in accordance with stakeholders’ wishes, the main priority dimension of research variables is essential to note in order for the institution services to meet the satisfaction and requirements of all users. Based on Cartesian diagram mapping, the variables dimension is the ability of staffs and officers to give quick responses to complaints, service speed, attentions to complaints, ease in fulfilling the desire of service user. Whilst low priority is considered essential in the variable dimension of the payment time flexibility in case of unexpected delay. Keyword: service, service performance, priority, variables dimension ABSTRAKSurvei dilakukan di Taman Kanak-Kanak Golden Been Kota Pontianak dengan metode deskriptif. Variabel yang terdiri dari kinerja pelayanan dibatasi pada lima dimensi. Dimensi kinerja pelayanan yaitu reliability, responsiveness, empathy, dan manifestation. Dikarenakan pelayanan yang diberikan dan dilakukan oleh lembaga belum sesuai dengan keinginan stakeholders, maka dimensi prioritas utama variabel penelitian perlu diperhatikan agar pelayanan lembaga memenuhi kepuasan dan kebutuhan seluruh pengguna. . Berdasarkan pemetaan diagram kartesius, dimensi variabelnya adalah kemampuan petugas dan petugas dalam memberikan tanggapan yang cepat terhadap keluhan, kecepatan pelayanan, perhatian terhadap keluhan, kemudahan dalam memenuhi keinginan pengguna jasa. Sementara prioritas rendah dianggap penting dalam dimensi variabel fleksibilitas waktu pembayaran jika terjadi penundaan yang tidak terduga. Kata kunci: pelayanan, kinerja pelayanan, prioritas, dimensi variabel