This paper explores the creation of value through the interactions of consumer and professional stakeholders in digital innovation ecosystems. We examine this by applying the methodological approach of Social Media Analytics (SMA) which is an interdisciplinary approach that seeks to combine, extend and adapt methods for analysing social media data. By utilising the SMA framework to track user-generated contents published on social media platforms, we assess how consumer and professional stakeholders associate value to Storytel, a new entrant in the Swedish publishing industry that is offering digital subscription service for streaming audiobooks. Drawing from a dataset of 2,633 user-generated contents, our findings illustrate the value-creating practices in which stakeholders in Storytel's ecosystems associate value to Storytel's digital innovation. Our findings further highlight that the value-creating practices arising from the interactions of consumer and professional stakeholders in social media give rise to the hybridisation of value, where multiple forms of value categories merge in the studied case. This study contributes to extant literature on management of innovation and information systems by (i) shedding light on how value is created by examining valuecreating practices as a result of the interactions between stakeholders and (ii) examining the resulting merging of value categories within digital innovation ecosystems and thus exploring the hybridisation of value.

This study examines the roles of task characteristics, organisational social support, and individual proactivity on innovative work behaviour (IWB) in the public sector. Analysing empirical data from 154 employees from a government agency in Australia, we found that task characteristics, organisational social support, and proactive personality have a positive impact on IWB. Proactive personality is also found to be a moderator in the relationship between task characteristics and IWB. The findings suggest the need to design human resource practices that better identify proactive and innovative job applicants in the recruitment and selection process. Further, we highlight the requirement to organise and design work that recognises the need to develop social support to improve IWB. The implications of the study for further research on IWB are discussed.

Purpose–The authors explore employees’ emotions during a structural change (merging departments) in the higher education sector. The purposes of this paper are to identify how employees’ perceptions shape their emotional responses toward organizational change; and the variation of collective employee emotions pre-merger and post-merger. Design/methodology/approach–This interpretative study uses phenomenography to better understand the phenomena of change. Findings–Employees perceived their experiences as being promising (an opportunity to look forward to), threatening (a threat to be carefully managed) or inevitable (unavoidable). Emotional responses are collective, with male/older/more senior respondents experiencing different emotions as compared to others. Research limitations/implications–This study is exploratory and is limited by small sample size, location and temporal specificity. Practical implications–Managers should recognize that employees’ experiences of change are perceived quite differently and therefore should not simply be lumped together as one homogenous group. This knowledge can be used to facilitate the change process by better managing employees’ emotions to achieve positive outcomes. Originality/value–Investigating emotions through an interpretive lens highlights new areas for improvement in the change management process. The authors are able to better understand why people are feeling positively or negatively toward organizational change and how and why their emotions shift over time

Purpose -The purpose of this paper is to elucidate information on what creates the different types of knowledge.Design/methodology/approach -In the conceptual model it is argued that the concept of social capital provides an interesting view on the creation of market-specific and firm-specific knowledge.Findings -The major finding from the paper is that knowledge is an important by-product of an alliance forming process, a process commonly termed as alliance learning.Research limitations/implications -Both market-specific and firm-specific knowledge have implications on two main types of alliance learning, that of mutual and non-mutual learning.Practical implications -Alliance managers need to be aware that knowledge is a key driver as well as a beneficial outcome in the formation of alliances.Originality/value -This paper examines how the different types of knowledge evolve and how these different types of knowledge impact upon alliance learning.

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