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This study aims to analyze the effect of information technology and tenure on the competence and quality of administrative services at Hasanuddin University. This type of research uses this type of quantitative research is a type of research which is a type of research with the researcher as the decision-maker for what research will be carried out, compiling specific questions, limiting questions, collecting measurable data from participants, analyzing numbers using statistics, conducting an impartial investigation, in objective ways. In analyzing data, researchers collect, classify, analyze, and interpret data in order to provide a clear picture of the problem under study. The results showed that information technology partially has a positive and significant effect on competence, tenure partially has a positive and significant effect on competence, information technology partially has a positive and significant effect on service quality, tenure partially has a positive and significant effect on service quality, Competence partially has a positive and significant effect on service quality, Information technology partially has a positive and significant effect on the quality of administrative services through competence, then tenure partially has a positive and significant effect on the quality of administrative services through competence.

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This study aims to determine the effect of leadership on employee performance through work motivation and job satisfaction at the Secretariat of the Takalar Region Representative Council. Data collection was carried out at the Secretariat of the Takalar Region Representative Council. The study applies saturated samples so that the number of samples was 49 respondents. Data were analyzed using the path analysis method. The results showed that leadership has a positive and significant effect on work motivation and job satisfaction, but an insignificant effect on employee performance. Work motivation has a positive and significant effect on employee performance; Job satisfaction has a positive and significant effect on employee performance. Leadership through both work motivation and job satisfaction show a significant effect on employee performance.

This study is aimed to know the influence of development career and work environment and retention as an intervening variable on the performance of non-permanent civil service (Non-PNS) assigned as educational staff at the Hasanuddin University (Unhas). The research was a quantitative descriptive study with the use of the staff of Non-Permanent Civil Servant Education, called Tendik as respondents, that have been working for 5 to 10 years. Methods of data collection were used through the distribution of questionnaires which is tested the validity and reliability of all items evaluated afterward. Data analysis was performed using Statistical Product and Service Solution (SPSS) version 25 and analysed using path analysis. To evaluate the indirect effect between variables, the study applied the Sobel Test. The result of this study indicates that career development and the work environment have a significant effect on retention. To the second equation evaluated, the retention has a significant effect on performance. Interestingly, career development and the work environment have no significant effect on performance. The career development and the work environment have a significant effect on the performance through retention as an intervening variable.