Purpose In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley. Design/methodology/approach The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia. Findings The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints. Practical implications The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging. Originality/value This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.

Purpose Millennials are considered the best group to intervene in terms of homeownership education as they are of working age and can earn monthly income. However, there is a concern about the affordability of millennials to purchase a house that will influence their decision in terms of purchasing a house. Further understanding of the home-buying process allows millennials to avoid dishonest and irresponsible sellers, as purchasing a house involves a large sum of money. The purpose of this study is to suggest a suitable delivery mechanism to increase awareness of the home-buying process among millennials in Kuala Lumpur. Design/methodology/approach This study adopts a quantitative method to analyse sets of questionnaire survey that were distributed at purposive random sampling in Kuala Lumpur. This study approached respondents with pre-set criteria, which include the respondents to be between 18 and 38 years old, interested to purchase a house and to have at least an initiatory understanding of the home-buying process. Findings The findings suggested that there is considerably low awareness of the home-buying process among millennials. However, it is important to note that among the home-buying process, millennials are most aware in the preliminary phase, which is information gathering. Based on these findings, the best delivery mechanism to increase awareness is through online games and training courses, followed by home counselling at a local housing agency. Practical implications This study contributes to government agencies and policymakers to interact with society, as education is one of the best methods. It will further enhance their efforts to ensure that the society is well equipped with useful knowledge to avoid the rueful decision of purchasing their first house. Originality/value This paper highlights homeownership education by tackling the issue of extensive knowledge of the home-buying process. This is crucial to the foundation of homeownership education, as it reflects the efforts of government agencies and policymakers to ensure homebuyers’ rights are protected in the housing market. This paper will benefit not only policymakers and decision-makers but also first time homebuyers.

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Young households are facing various challenges especially as a new entrant in the employment sector. More specifically, there have been worries that young households may not be able to afford a house due to the increasing house prices and cost of living. The aim of this paper is to ascertain the housing affordability problems among young households in Greater Kuala Lumpur. The aim is supported with two objectives which are to identify the housing affordability problems among young households and to discuss the relationship between the identified problems. This paper adopts the case study method and Greater Kuala Lumpur is chosen as the location of the case study. This paper concludes that the main problem faced by young households is limited supply of affordable housing in the market. Even more, the perceived affordable housing in the market is open to all income groups which suggest that young households has to compete with other income groups in the market for homeownership.