We consider a system in which two competing servers provide customer‐intensive services and the service reward is affected by the length of service time. The customers are boundedly rational and choose their service providers according to a logit model. We demonstrate that the service provider revenue function is unimodal in the service rate, its decision variable, and show that the service rate competition has a unique and stable equilibrium. We then study the price decision under three scenarios with the price determined by a revenue‐maximizing firm, a welfare‐maximizing social planner, or two servers in competition. We find that the socially optimal price, subject to the requirement that the customer actual utility must be non‐negative, is always lower than the competition equilibrium price which, in turn, is lower than the revenue‐maximizing monopoly price. However, if the customer actual utility is allowed to be negative in social optimization, the socially optimal price can be higher than the other two prices in a large market.

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We analyze an (s, S) continuous review perishable inventory system with a general renewal demand process and instantaneous replenishments. Though continuous review systems seem more amenable to optimization analysis than do periodic review systems, the existing literature addressing this type of model is rather limited. This limitation motivated us to seek greater understanding of this important class of inventory models. Using a Markov renewal approach, we obtain closed-form solutions for the steady state probability distribution of the inventory level and system performance measures. We then construct a closed-form expected cost function. Useful analytical properties for the cost function are identified and extensive computations are conducted to examine the impact of different parameters. The numerical results illustrate the system behavior and lead to managerial insights into controlling such inventory systems.

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