The purpose of this research was to determine the level of perception of service quality among customers of an information technology services company in Lima during the Covid-19 period. The study corresponds to the quantitative approach. The type of research is basic. In this sense, the design is descriptive. The sample was chosen by convenience, non- probabilistic sampling and 122 clients were considered. The instrument used was the SERVQUAL model for measuring service quality, assessing five dimensions (tangibility, responsiveness, reliability, empathy, and security). The data collected were analyzed using the SPSS statistical program. Result: The highest percentage of service quality is found in the medium level with 98.4%, representing 120 clients of the study sample. Followed by the low level with 1.6 % representing 2 clients. None in the high level. It was concluded that the quality of services in private companies around information technology, have an acceptable management for customers who have qualified, in the assessment of medium level this implies that, in terms of quality of service, there are some dimensions that should be improved since it seeks to reach the optimum level of quality of services.

The objective of the present work was to determine the level of perception of the quality of university educational service in times of Covid- 19 in a university in Lima. The applied method corresponds to the quantitative approach, under the basic design with a descriptive level. The sample consisted of 125 students chosen by convenience, non-probability sampling. The technique used was the survey and the collection instrument was the questionnaire, it also had an expert validation and the SPSS Statistics 27 software was used for data processing, the instrument used was the SERVQUAL of Parasuraman et al. (1988), where five dimensions of the Service Quality variable are identified, which were identified as: Tangibility, reliability, responsiveness, security and empathy. The results confirm the importance of the quality of services in the educational field, since it is verified that the perception of students regarding the quality of educational services is good and significant.