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The purpose of the article is to study the principles of managing staff working time to reduce costs and increase efficiency, optimize labor processes, manage and predict the workload of staff, and implement methods and tools to improve efficiency. The article describes the main prerequisites for the implementation of the Workforce Management system (WFM), which is a methodology for planning employees’ working hours, which is a component of the personnel management concept. As a metric for evaluating the effect of using WFM systems, the planned or actual number of employees` hours per month is used – a comparison of the planned schedules before and after using the system is made. The effect of implementing WFM is as follows: increased staff efficiency, improved service level, revenue growth as a result of lower costs and more competent traffic coverage, increased staff involvement and saving management time.

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The article discusses the consequences of the development of the economy, processes and services, expressed in a sharp increase in the number of operating electronic equipment, which directly leads to an increase in the generated volumes of waste electrical and electronic equipment (WEEE) and the problems of their disposal. Various types of electronic equipment containing substances that constitute a serious threat to the ecology and human health, especially with improper disposal, are analyzed. The existing foreign and domestic experience in the field of electronic waste disposal is considered. The system of recycling electronic waste adopted in the EU countries and regulatory documents operating abroad and in the Russian Federation was studied. Practical recommendations are proposed for creating a real WEEE management system taking into account the actual situation in Russia and world experience in this area.